Transit Growth & Partnerships Lead

Auckland Transport; Kumeu; On-site; NZD 140,000 - 200,000; Full time

Job summary

Auckland Transport is seeking a Public Transport Growth Manager to own the patronage growth strategy across fares, partnerships and customer programs. You will lead a cross-functional team, connecting marketing, data, commercial and operations to deliver sustained, commercially sound growth for buses, trains and ferries.

The role shapes a strong growth framework, translates organisational priorities into initiatives, and builds investor-friendly business cases to accelerate Auckland’s public

Qualifications

• Proven business development strength, with the ability to establish and grow long term commercial relationships.
• Demonstrated delivery of measurable customer, patronage or revenue growth through structured programmes, commercial products, partnerships, pricing or concession initiatives.
• Senior leadership experience in strategy, growth, pricing, business or product development, revenue or commercial functions within a complex, regulated or public sector environment.
• Strategic and analytical thinking, including robust benefits assessment, forecasting and prioritisation grounded in data and insight.
• Proven programme management and governance experience across cross-functional teams and suppliers, including budget management, benefit realisation and risk management.
• A collaborative leadership style and the ability to influence and align teams at every level, inside and outside the organisation.
• Tertiary qualification in commerce, economics, transport planning, technology or a related discipline.

Responsibilities

• Own and evolve AT's patronage growth strategy, translating organisational priorities into a single, assessed pipeline of initiatives across network growth, customer acquisition, retention, fares, concessions, partnerships, events and targeted marketing.
• Turn patronage targets into a credible, measurable programme by quantifying the patronage gap, sequencing initiatives, assessing realisation risk and holding contingencies for when performance is off track.
• Secure executive, senior leadership and governance endorsement for the programme, including priorities, investment requirements and the key trade-offs between patronage, revenue, customer outcomes and operational readiness.
• Build and scale the commercial products and partnerships that grow patronage and revenue, from employer travel schemes and tertiary products to major event, conference and visitor offers, leading engagement from first conversation through negotiation to launch and account management.
• Use customer insight, patronage data, trial results and international benchmarking to double down on what works, redesign what does not, and keep resources flowing to the strongest opportunities.

Skills

Business development

Growth strategy

Strategic thinking

Data-driven decisions

Programme management

Leadership

Stakeholder influence

Education

Tertiary qualification in commerce, economics, transport planning, technology or a related discipline

Job description

Auckland Transport is seeking a Public Transport Growth Manager to own the patronage growth strategy across fares, partnerships and customer programs. You will lead a cross-functional team, connecting marketing, data, commercial and operations to deliver sustained, commercially sound growth for buses, trains and ferries.

The role shapes a strong growth framework, translates organisational priorities into initiatives, and builds investor-friendly business cases to accelerate Auckland’s public