Public Transport Partner Delivery Manager

NZ Transport Agency Waka Kotahi; Palmerston North; On-site; NZD 134,000 - 178,000; Full time

Benefits offered by this job

Five weeks annual leave

Competitive salary and benefits

Job summary

NZ Transport Agency | Waka Kotahi is seeking a Customer Delivery Manager to support Motu Move, ensuring strong partner relationships and responsive operational outcomes. You will work with Public Transport Authorities, operators, suppliers and internal teams to deliver a high-quality, evolving transport service across New Zealand.

You will build trusted relationships, coordinate across organisations, and drive service performance improvements, while promoting Te Ao Māori and Treaty principles in

Qualifications

• Strong relationship management and stakeholder engagement skills.
• Experience delivering services or customer outcomes within a complex operational environment.
• Ability to navigate competing priorities and coordinate across multiple teams.
• Confidence managing issues, escalations and operational challenges.

Responsibilities

• Building and maintaining trusted relationships with Public Transport Authorities and key stakeholders.
• Acting as the primary operational point of contact for partner organisations.
• Coordinating incident, escalation and service request activities across partners, suppliers and internal teams.
• Monitoring service performance and driving continuous improvement initiatives.
• Supporting regional partners through operational events, service changes and the evolving Motu Move service.

Skills

Relationship management

Stakeholder engagement

Service management

Operational leadership

Job description

NZ Transport Agency | Waka Kotahi is seeking a Customer Delivery Manager to support Motu Move, ensuring strong partner relationships and responsive operational outcomes. You will work with Public Transport Authorities, operators, suppliers and internal teams to deliver a high-quality, evolving transport service across New Zealand.

You will build trusted relationships, coordinate across organisations, and drive service performance improvements, while promoting Te Ao Māori and Treaty principles in