Trainee - Patient Services - Hamilton

JobSpace; Hamilton; On-site; NZD 28,000 - 33,000; Part time

Benefits offered by this job

Learning & Development

Job summary

Awanui Labs, part of Awanui Group, is seeking a dedicated Trainee for our Hamilton Patient Services team. This fixed-term, part-time role (50 hours per fortnight) runs from 12 October 2026 to 23 May 2027.

You will support blood sample collection, specimen handling, and customer service, with optional weekend/public holiday shifts as rostered. Learn hands-on in a modern lab with automated systems and a supportive team.

Qualifications

• Customer service skills are essential and must reflect compassion and respect for patients.
• Candidates should follow processes accurately and maintain patient confidentiality.
• Positive, friendly attitude and cultural sensitivity are required.
• Eligible to work in New Zealand with support for registration if needed.
• Interest in hands-on learning in a medical laboratory environment.

Responsibilities

• Assist with workplace drug testing services under supervision and follow procedures.
• Provide professional customer service and administrative support at the Hamilton collection centre.

Skills

Customer service

Attention to detail

Cultural sensitivity

Professional presentation

Discretion and confidentiality

Teamwork

Education

Medical Laboratory Pre-Analytical Technician training pathway

Job description

Awanui Labs is a part of Awanui Group, the largest network of human and veterinary pathology laboratories in New Zealand. At Awanui, we're proud to be a national network of 25 laboratories, 150 collection centres, and employers of over 2,200 people throughout Aotearoa. Our team of specialist pathologists, scientists, technicians, phlebotomists, couriers, and shared services personnel deliver a world-class service that together collects, analyses, and reports over 7 million patient results annually.

Our Patient Services Department is responsible for the collection of blood samples and handling contained specimens, i.e., human blood, faeces, urine, tissue etc from patients within the community and the hospital. These samples are then processed and tested in our state-of-the-art medical laboratory.

About the Role

Our Patient Services Department is seeking a dedicated and enthusiastic Trainee to join our team in Hamilton. This is a fixed-term, part-time position (50 hours per fortnight), commencing 12 October 2026 through to 23 May 2027. In addition to the rostered 50 hours per fortnight, you will also be required to work occasional public holidays and weekends as part of the roster. This is an excellent opportunity to gain hands‑on experience in a patient‑focused healthcare environment. Working alongside an experienced and supportive team, you'll develop practical skills in workplace drug testing and specimen collection while building confidence in delivering high‑quality patient services.

Responsibilities include:

• Assist with workplace drug testing services under supervision, ensuring testing procedures are completed accurately and in accordance with established policies and procedures.
• Provide professional customer service and administrative support while contributing to the efficient day‑to‑day operation of the Hamilton collection centre.

About You

To be successful in this role, you need to:

• Have a positive and friendly approach to your work and demonstrate cultural and social sensitivity.
• Show compassion for others, including a real desire to provide high‑quality care to a wide variety of patients of all ages and circumstances.
• Have excellent customer service skills including a high level of personal presentation.
• Have strong attention to detail and an ability to follow processes accurately, even when under pressure.
• Respect patient confidentiality in all matters.
• Be eligible to work in New Zealand.

If you are not currently registered with the Medical Science Council of New Zealand, we will support the successful candidate to work towards registration and qualification as a Medical Laboratory Pre‑Analytical Technician within two years of employment.

Our three core values guide us in creating an inclusive and respected workplace where everyone can thrive and make a meaningful difference:

• Manaakitanga - We Care for each other and the people we serve.
• Whakapakari - We Improve and adapt to create opportunities for success.
• Hiranga - We Deliver the highest quality medical and scientific expertise.

Our laboratory is highly automated and technically advanced, delivering outstanding service for patients and healthcare professionals.

We also offer excellent opportunities to enhance your skills with our in‑house Learning & Development team, supporting your professional competency and career growth.