Trainee – Patient Services

Awanui; Maungakiekie-Tāmaki; On-site; NZD 45,000 - 55,000; Full time

Job summary

Awanui Labs is seeking a motivated Trainee to join our Patient Services team. This permanent, full‑time position offers hands‑on experience across multiple Auckland collection centres including Beach Haven, Glenfield, Mairangi Bay, Browns Bay and other WDHB clusters.

You’ll receive ongoing training while engaging with patients and supporting timely, high‑quality laboratory services in the community. Ideal candidates have a positive, customer‑facing approach, attention to detail, and a commitment

Qualifications

• Positive and friendly approach to work with cultural sensitivity.
• Compassion for others and desire to provide high‑quality care.
• Excellent customer service and personal presentation.
• Strong attention to detail and ability to follow processes under pressure.
• Respect for patient confidentiality in all matters.
• Good computer skills and basic digital literacy.
• Eligibility to work in New Zealand.

Responsibilities

• Collect blood samples from patients in community and hospital settings.
• Handle and manage contained biological specimens (blood, faeces, urine, tissue) per safety standards.
• Ensure accurate labelling, handling and transport of patient specimens.
• Support processing and testing of specimens in a state‑of‑the‑art laboratory.
• Maintain patient care, confidentiality and quality standards at all times.

Skills

Customer service

Attention to detail

Computer literacy

Confidentiality

Communication

Job description

Trainee – Patient Services
Permanent, Full-time
Auckland: Beach Haven, Glenfield, Mairangi Bay and Browns Bay
Auckland: Te Atatu, Massey, Henderson, Kumeu, Helensville and Ranui

Who we are | Ko wai m ā tou:

Awanui Labs is a part of Awanui Group, the largest network of human and veterinary pathology laboratories in New Zealand. At Awanui, we’re proud to be a national network of 25 laboratories, 150 collection centres, and employers of over 2,200 people throughout Aotearoa. Our team of specialist pathologists, scientists, technicians, phlebotomists, couriers, and shared services personnel deliver a world‑class service that together collects, analyses, and reports over 7 million patient results annually.

Our Patient Services Department is responsible for the collection of blood samples and handling contained specimens, i.e., human blood, faeces, urine, tissue etc from patients within the community and the hospital. These samples are then processed and tested in our state‑of‑the‑art medical laboratory.

About the role | Mō te tūranga:

Our Patient Services Department is currently seeking a motivated and enthusiastic Trainee to join our friendly team. This is a permanent, full-time position of 80 hours per fortnight.

This offers hands‑on experience across multiple collection centres within WDHB Cluster 3A, Including Beach Haven, Glenfield, Mairangi Bay and Browns Bay and WDHB Cluster 2D, Including Te Atatu, Massey, Henderson, Kumeu, Helensville and Ranui

This is an exciting opportunity to start and grow your career in a supportive, professional environment where you’ll receive ongoing training and development while gaining exposure to a wide range of patient interactions and practical skills. You’ll play an important role in supporting patients and contributing to the smooth delivery of timely, high‑quality laboratory services within the community.

If you’re looking to build valuable healthcare experience across a variety of locations, this could be the perfect next step for you.

Key Responsibilities:

• Collect blood samples from patients in both community and hospital settings.
• Handle and manage contained biological specimens, including blood, faeces, urine, and tissue, in accordance with safety and compliance standards.
• Ensure accurate labelling, handling, and transport of patient specimens.
• Support the processing and testing of specimens within a state‑of‑the‑art medical laboratory.
• Maintain patient care, confidentiality, and quality standards at all times.

About you | He kōrero mōu

• A positive and friendly approach to your work and demonstrate cultural and social sensitivity.
• Compassion for others, including a real desire to provide high‑quality care to a wide variety of patients of all ages and circumstances.
• Excellent customer service skills including a high level of personal presentation.
• Strong attention to detail and an ability to follow processes accurately, even when under pressure.
• Respect for always ensuring patient confidentiality and in all matters.
• Good computer skills.
• Eligibility to work in New Zealand.

If you are not already registered with the Medical Science Council of New Zealand, we will support you working towards becoming a Qualified Medical Laboratory Pre-Analytical Technician within 2 years of employment.

What’s in it for you | He aha mōu:

Our three core values guide us in creating an inclusive and respected workplace where everyone can thrive and make a meaningful difference:

• Manaakitanga - We Care for each other and the people we serve.
• Whakapakari - We Improve and adapt to create opportunities for success.
• Hiranga - We Deliver the highest quality medical and scientific expertise.

Our laboratory is highly automated and technically advanced, delivering outstanding service for patients and healthcare professionals.

We also offer excellent opportunities to enhance your skills with our in‑house Learning & Development team, supporting your professional competency and career growth.

If you are passionate about your work, dedicated to quality and want to be part of a friendly supportive team,

Application closes 22 November 2026