Trainee – Patient Services

Awanui Group; Auckland; On-site; NZD 30,000 - 36,000; Full time

Job summary

Awanui Labs, part of Awanui Group, is seeking a motivated Trainee for our Patient Services Department in Auckland. This is a permanent, full-time position of 80 hours per fortnight, offering hands-on experience across multiple collection centres within WDHB clusters and ongoing training to support your professional development.

You will collect blood samples and contribute to the smooth delivery of timely, high-quality laboratory services for patients in the community and hospital settings.

Qualifications

• Must have a friendly, positive attitude with cultural sensitivity.
• Compassion for patients and desire to provide high-quality care to diverse patients.
• Excellent customer service skills and professional presentation.
• Strong attention to detail; ability to follow processes accurately under pressure.
• Respect for patient confidentiality and data handling.
• Good computer skills.
• Eligibility to work in New Zealand.

Responsibilities

• Collect blood samples from patients in both community and hospital settings.
• Handle and manage contained biological specimens, including blood, faeces, urine, and tissue, in accordance with safety and compliance standards.
• Ensure accurate labelling, handling, and transport of patient specimens.

Skills

Friendly and positive attitude

Compassion for patients

Customer service excellence

Attention to detail

Confidentiality and professionalism

Computer literacy

Eligibility to work in New Zealand

Job description

Who we are | Ko wai mātou:

Awanui Labs is a part of Awanui Group, the largest network of human and veterinary pathology laboratories in New Zealand. At Awanui, we’re proud to be a national network of 25 laboratories, 150 collection centres, and employers of over 2,200 people throughout Aotearoa. Our team of specialist pathologists, scientists, technicians, phlebotomists, couriers, and shared services personnel deliver a world-class service that together collects, analyses, and reports over 7 million patient results annually.

Our Patient Services Department is responsible for the collection of blood samples and handling contained specimens, i.e., human blood, faeces, urine, tissue etc from patients within the community and the hospital. These samples are then processed and tested in our state-of-the-art medical laboratory.

About the role | Mō te tūranga:

Our Patient Services Department is currently seeking a motivated and enthusiastic Trainee to join our friendly team. This is a permanent, full-time position of 80 hours per fortnight.

This offers hands‑on experience across multiple collection centres within

WDHB Cluster 3A, Including Beach Haven, Glenfield, Mairangi Bay and Browns Bay

WDHB Cluster 2D, Including Te Atatu, Massey, Henderson, Kumeu, Helensville and Ranui

This is an exciting opportunity to start and grow your career in a supportive, professional environment where you’ll receive ongoing training and development while gaining exposure to a wide range of patient interactions and practical skills. You’ll play an important role in supporting patients and contributing to the smooth delivery of timely, high-quality laboratory services within the community.

If you’re looking to build valuable healthcare experience across a variety of locations, this could be the perfect next step for you.

Key Responsibilities:

• Collect blood samples from patients in both community and hospital settings.
• Handle and manage contained biological specimens, including blood, faeces, urine, and tissue, in accordance with safety and compliance standards.
• Ensure accurate labelling, handling, and transport of patient specimens.

About you | He kōrero mōu

To be successful in this role you need to have:

• A positive and friendly approach to your work and demonstrate cultural and social sensitivity.
• Compassion for others, including a real desire to provide high-quality care to a wide variety of patients of all ages and circumstances.
• Excellent customer service skills including a high level of personal presentation.
• Strong attention to detail and an ability to follow processes accurately, even when under pressure.
• Respect for always ensuring patient confidentiality and in all matters.
• Good computer skills.
• Eligibility to work in New Zealand.

If you are not already registered with the Medical Science Council of New Zealand, we will support you working towards becoming a Qualified Medical Laboratory Pre-Analytical Technician within 2 years of employment.

What’s in it for you | He aha mōu:

Our three core values guide us in creating an inclusive and respected workplace where everyone can thrive and make a meaningful difference:

• Manaakitanga - We Care for each other and the people we serve.
• Whakapakari - We Improve and adapt to create opportunities for success.
• Hiranga - We Deliver the highest quality medical and scientific expertise.

Our laboratory is highly automated and technically advanced, delivering outstanding service for patients and healthcare professionals.

We also offer excellent opportunities to enhance your skills with our in-house Learning & Development team, supporting your professional competency and career growth.

Permanent, Full-time

Auckland: Beach Haven, Glenfield, Mairangi Bay and Browns Bay

Auckland: Te Atatu, Massey, Henderson, Kumeu, Helensville and Ranui

Application closes 22 November 2026