Trade Sales Assistant (Part-Time) - Gisborne Trade Centre

Wesfarmers; Gisborne; On-site; NZD 20,000 - 28,000; Part time

Benefits offered by this job

Staff buying privileges

Career progression opportunitiesAcross

Ongoing training and development

Job summary

NZ Safety Blackwoods in Gisborne is seeking a Trade Sales Assistant to support both sales and operations. You will help customers in-store, over the phone and via email, provide product advice and order support, and assist with stock, displays and branch safety.

The role offers variety, hands-on experience and opportunities to build product knowledge within a market‑leading business. Part-time hours: 18 per week on Monday and Tuesday.

Qualifications

• Previous retail, trade, warehousing or customer service experience.
• Strong communication and interpersonal skills.
• Good organisational and time management abilities.
• Confidence using computer systems and technology.
• Positive, can-do attitude and willingness to learn.
• Ability to work independently and as part of a team.
• Genuine commitment to providing excellent customer service.

Responsibilities

• Assisting customers in-store, over the phone and via email.
• Providing product advice, quotations and order support.
• Building strong relationships with trade and retail customers.
• Resolving customer queries and ensuring positive outcomes.
• Working closely with purchasing and warehouse teams to meet customer requirements.
• Identifying customer needs and recommending suitable solutions.
• Promoting complementary products and services.
• Contributing to branch sales targets and customer satisfaction goals.
• Maintaining stock and inventory activities.
• Maintaining displays and merchandising standards.
• Helping maintain stock takes and inventory.
• Maintaining branch documentation and point-of-sale transactions.
• Maintaining a clean, organised Trade Centre environment.
• Promoting a positive safety culture.
• Following safe work practices and reporting hazards.

Skills

Customer service

Communication

Organisational skills

Teamwork

Tech-savvy

Tools

Computer systems

Job description

About the Role

As a Trade Sales Assistant, you'll be the face of our Trade Centre, providing outstanding service and expert support to a wide range of trade and retail customers. You'll work across both sales and operational functions, helping customers find the right solutions while ensuring stock, displays and branch operations are maintained to a high standard.

This is a hands‑on role that offers variety, customer interaction and the opportunity to build valuable product knowledge and retail experience within a market‑leading business.

Days of work: Monday and Tuesday

Hours: 18 hours per week

What You’ll Be Doing

Delivering Great Customer Service

• Assisting customers in‑store, over the phone and via email.
• Providing product advice, quotations and order support.
• Building strong relationships with trade and retail customers.
• Resolving customer queries and ensuring positive outcomes.
• Working closely with purchasing and warehouse teams to meet customer requirements.

Supporting Sales Growth

• Identifying customer needs and recommending suitable solutions.
• Promoting complementary products and services.
• Contributing to branch sales targets and customer satisfaction goals.
• Maintaining strong product knowledge through ongoing training and development.

Stock & Operational Support

• Receiving, unpacking and replenishing stock.
• Picking, packing and dispatching customer orders.
• Supporting stock control, stock transfers and backorder management.
• Assisting with stocktakes and inventory activities.
• Maintaining accurate branch documentation and point‑of‑sale transactions.

Store Presentation

• Maintaining a clean, organised and professional Trade Centre environment.
• Ensuring displays, promotions and merchandising standards are executed to a high standard.
• Supporting pricing updates and promotional activities.
• Keeping stock, showroom and storage areas tidy, safe and customer‑ready.

Health & Safety

• Promoting a positive safety culture.
• Following safe work practices and company procedures.
• Reporting hazards, near misses and incidents.
• Helping maintain a safe environment for team members and customers.

What We’re Looking For

You’ll be someone who enjoys working with people, takes pride in delivering great service and isn’t afraid to roll up your sleeves and help wherever needed.

Ideally, you’ll bring:

• Previous retail, trade, warehousing or customer service experience.
• Strong communication and interpersonal skills.
• Good organisational and time management abilities.
• Confidence using computer systems and technology.
• A positive, can‑do attitude and willingness to learn.
• The ability to work both independently and as part of a team.
• A genuine commitment to providing excellent customer service.

Why Join NZ Safety Blackwoods?

As part of the Wesfarmers Group, NZ Safety Blackwoods is New Zealand's leading provider of safety, engineering, industrial and packaging solutions.

When you join us, you’ll enjoy:

• A supportive and inclusive team environment
• Ongoing training and development opportunities
• Staff buying privileges
• Career progression opportunities across NZ Safety Blackwoods and the wider Wesfarmers Group
• The chance to work for a trusted and respected market leader

Join Our Gisborne Team

If you’re looking for a rewarding part‑time opportunity where you can contribute, learn and grow while helping customers every day, we’d love to hear from you.

NZ Safety Blackwoods promotes and adheres to the principles and practices of diversity and inclusion. We are proud to be an equal opportunity employer.