Trade Sales Assistant (Part-Time) - Gisborne Trade Centre

NZ Safety Blackwoods; Gisborne; On-site; NZD 25,000 - 34,000; Part time

Job summary

NZ Safety Blackwoods Gisborne Trade Centre is seeking a Trade Sales Assistant to deliver outstanding service across retail and trade customers. You’ll support sales, stock, displays and branch operations while helping customers find the right solutions.

Part-time role, 18 hours a week, Monday and Tuesday, with in-store, phone and email contact. You’ll build product knowledge, maintain merchandising standards and work closely with purchasing and warehouse teams to meet customer requirements.

Qualifications

• Previous retail, trade, warehousing or customer service experience.
• Strong communication and interpersonal skills.
• Good organisational and time management abilities.
• Confidence using computer systems and technology.
• Ability to work both independently and as part of a team.
• Genuine commitment to providing excellent customer service.

Responsibilities

• Assist customers in-store, over the phone and via email.
• Provide product advice, quotations and order support.
• Build relationships with trade and retail customers.
• Resolve customer queries and ensure positive outcomes.
• Work closely with purchasing and warehouse teams to meet customer requirements.
• Deliver excellence in customer service across all touchpoints.
• Receive, unpack and replenish stock.
• Pick, pack and dispatch customer orders.
• Support stock control, transfers and backorder management.
• Assist with stocktakes and inventory activities.
• Maintain branch documentation and point-of-sale transactions.
• Maintain a clean, organised Trade Centre environment.
• Ensure displays and merchandising standards are high.
• Support pricing updates and promotions.
• Keep stock, showroom and storage areas tidy and safe.

Skills

Communication

Interpersonal skills

Organisation

Time management

Computer proficiency

Teamwork

Customer service

Willingness to learn

Tools

POS systems

Job description

About The Role

As a Trade Sales Assistant, you'll be the face of our Trade Centre, providing outstanding service and expert support to a wide range of trade and retail customers. You'll work across both sales and operational functions, helping customers find the right solutions while ensuring stock, displays and branch operations are maintained to a high standard.

Days of work: Monday and Tuesday

Hours: 18 hours per week

What You'll Be Doing

Delivering Great Customer Service

• Assisting customers in-store, over the phone and via email.
• Providing product advice, quotations and order support.
• Building strong relationships with trade and retail customers.
• Resolving customer queries and ensuring positive outcomes.
• Working closely with purchasing and warehouse teams to meet customer requirements.

Supporting Sales Growth

• Identifying customer needs and recommending suitable solutions.
• Promoting complementary products and services.
• Contributing to branch sales targets and customer satisfaction goals.
• Maintaining strong product knowledge through ongoing training and development.

Stock & Operational Support

• Receiving, unpacking and replenishing stock.
• Picking, packing and dispatching customer orders.
• Supporting stock control, stock transfers and backorder management.
• Assisting with stocktakes and inventory activities.
• Maintaining accurate branch documentation and point-of-sale transactions.

Store Presentation

• Maintaining a clean, organised and professional Trade Centre environment.
• Ensuring displays, promotions and merchandising standards are executed to a high standard.
• Supporting pricing updates and promotional activities.
• Keeping stock, showroom and storage areas tidy, safe and customer-ready.

Health & Safety

• Promoting a positive safety culture.
• Following safe work practices and company procedures.
• Reporting hazards, near misses and incidents.
• Helping maintain a safe environment for team members and customers.

What We're Looking For

You'll be someone who enjoys working with people, takes pride in delivering great service and isn't afraid to roll up your sleeves and help wherever needed.

Ideally, You'll Bring

• Previous retail, trade, warehousing or customer service experience.
• Strong communication and interpersonal skills.
• Good organisational and time management abilities.
• Confidence using computer systems and technology.
• A positive, can-do attitude and willingness to learn.
• The ability to work both independently and as part of a team.
• A genuine commitment to providing excellent customer service.

Why Join NZ Safety Blackwoods?

As part of the Wesfarmers Group, NZ Safety Blackwoods is New Zealand's leading provider of safety, engineering, industrial and packaging solutions.

When You Join Us, You'll Enjoy

• A supportive and inclusive team environment
• Ongoing training and development opportunities
• Staff buying privileges
• Career progression opportunities across NZ Safety Blackwoods and the wider Wesfarmers Group
• The chance to work for a trusted and respected market leader

Join Our Gisborne Team

If you're looking for a rewarding part-time opportunity where you can contribute, learn and grow while helping customers every day, we'd love to hear from you.

NZ Safety Blackwoods promotes and adheres to the principles and practices of diversity and inclusion. We are proud to be an equal opportunity employer.