Ticketing & Sales Manager

Auckland Phil; Auckland; Hybrid; NZD 70,000 - 80,000; Full time

Benefits offered by this job

Concert tickets to experience the live

Work from home option

Flexible hours

Job summary

Auckland Philharmonia is seeking a committed, enthusiastic Sales Superstar to lead the busy box office team and inject energy into our ticketing and events sales strategy. You will oversee daily ticketing operations, collaborate with the marketing team to achieve ambitious sales targets, and maintain excellent customer service.

The role requires at least five years in ticketing and event sales, strong CRM knowledge (preferably Tessitura), and solid financial reporting experience.

Qualifications

• At least five years in ticketing and event sales.
• Strong CRM experience, preferably Tessitura.
• Experience in financial management, reporting and analysis.
• Excellent organisation and communication skills.

Responsibilities

• Lead the box office team and drive ticket sales.
• Support marketing initiatives to hit sales targets.
• Provide high level customer service.
• Manage CRM data and reporting.

Skills

Ticketing sales

CRM systems

Tessitura

Financial management

Reporting & analysis

Communication

Tools

Tessitura

CRM software

Job description

• Share the excitement of Auckland’s professional orchestra
• Bring your ticket sales ideas to life in a stimulating role
• Join a friendly team of arts professionals and music-lovers

We are looking for a committed, enthusiastic sales superstar, with at least five years’ experience in ticketing and event sales, to lead our busy box office team.

The Ticketing & Sales Manager plays a vital role in driving effective ticketing and sales processes, supporting marketing initiatives to achieve sales targets and delivering a high level of customer service.

To be successful in this role you will need to be highly organised with excellent attention to detail, a good working knowledge of CRM systems, preferably Tessitura (training can be provided), and experience in financial management, reporting and analysis. Familiarity with other ticketing and marketing products and technologies would be beneficial. You will also be great communicator with a proactive attitude and the ability to multitask in a dynamic work environment.

In return we offer a collaborative and friendly team environment where you will have the opportunity to enhance your skills, bringing ideas and initiatives to life and sharing in success.

This is a fantastic opportunity to join Auckland’s largest performing arts organisation and use your ticketing knowledge and customer relationship expertise, working together with the marketing team to drive ticket sales. We enjoy connecting with our audience and giving them the best possible experience when they contact the Auckland Phil.

Auckland Philharmonia is based at the iconic Auckland Town Hall, in the heart of the city’s arts hub. There will be evening, and occasional weekend work and we offer flexibility to support these out of hours activities. There is also the opportunity to work from home as part of your week. Concert tickets to experience the orchestra live is another great perk of the job!

With the 2026 concert season in full swing, there has never been a better time to join the team at Auckland Philharmonia and share our love of music with the people of Tāmaki Makaurau.

KEY INFO
Full-time permanent role
Salary range $70,000 - $80,000, based on experience
NOTE: To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

Final closing date for applications is 5pm, Monday 24 August