Textile Department Supervisor - Manukau (NZ)

JD Sports Australia & New Zealand; Auckland; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Staff discount

Training and development opportunities

Career progression

Employee Assistance Program & Mental {

Job summary

JD Sports Australia & New Zealand is seeking a Department Supervisor to lead a store department, ensuring exceptional customer service and high visual merchandising standards. You will coach your team to deliver memorable in-store experiences and drive sales performance.

The role is rostered Sunday to Thursday with varying shift times. You will engage with customers, maintain brand knowledge, and collaborate with management to achieve financial targets while upholding JD’s standards.

Qualifications

• 2–3 years of experience within retail or a similar industry.
• Passionate about delivering an amazing service experience to customers.
• Positive attitude with the ability to motivate a team.
• Strong time management skills to prioritise daily tasks.
• Excellent interpersonal and communication skills for customer and team interactions.

Responsibilities

• Model exceptional customer service, every customer, every time.
• Guide and support the team to deliver outstanding service in a service-over-task environment.
• Continuously gain and share product and brand knowledge for your department.
• Assist management to improve financial performance within your department.
• Collaborate with back of house to ensure product availability and display standards.

Skills

Retail experience

Customer service

Positive attitude

Time management

Interpersonal communication

Job description

Who Are We

Known best as the 'Undisputed King of Trainers', JD Sports reigns supreme as one of the biggest and best global Sports Fashion brands across footwear and apparel. Founded in 1981 in Greater Manchester, UK, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer. With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of sport, music, and fashion. In 2017, JD Sports launched in Australia and New Zealand and has since grown to over 70+ stores. We now operate across NSW, VIC, QLD, WA, SA & TAS, with exciting plans for continued expansion. Our mission? To offer unparalleled service and style to all our consumers. To bring this to life, we offer access to the biggest brands, the best products and a memorable experience that sets us apart. Working at JD Sports is a state of mind. It's an attitude and a way of challenging the norm. We don’t conform; we create our own path and are elite within our field. We’re seeking energetic, focused, and passionate individuals to join our team.

THE ROLE

This role is rostered across Sunday to Thursday with varying shift times. By applying, you’re confirming your availability to work across these days. At JD Sports, our customer is at the heart of everything we do. As a Department Supervisor, you will support the store management team by leading your department in providing exceptional customer service to every JD customer. You will be responsible for maintaining the merchandising & visual standards and sales results within your department. Leading by example, you will coach and develop your team to deliver great in-store experiences.

As a Department Supervisor, you will be responsible for, but not limited to:

• Model exceptional customer service, every customer, every time
• Support and guide team to deliver exceptional service and a 'service over task' environment
• Actively gain, maintain and share product & brand knowledge for your department
• Support management team to improve financial performance within your department
• Work with back of house team to ensure product availability
• Uphold company standards and deliver store visual excellence

WHAT WE'RE LOOKING FOR

• 2-3 years of experience within retail or like industry
• You are passionate about delivering an amazing service experience for our customers
• You have a positive attitude, with capacity to create a motivating environment for your team
• You have excellent time management skills to ensure that daily priorities are executed in a timely manner
• Strong interpersonal and communication skills, someone who thrives in social situations through engagement with customers and team members

WHAT'S IN IT FOR YOU?

• Work in a dynamic business and engage with some of the best product and biggest sports fashion brands in the market
• Training and development opportunities to kickstart, evolve and shape your career
• Opportunity to progress across all areas of the business in a wide array of roles including Retail, Support Office, and our Distribution Centre
• Access to our attractive staff discount! This can also be used for friends and family
• Access to our Employee Assistance Program & Mental Health champions
• Up to 12 weeks paid parental leave to support you and your growing family

We are passionate about connecting with driven and skilled individuals who are invested in their development, so that together we can evolve our brand's success, alongside evolving your career.

JD values diversity and inclusion and champions a culture where everyone feels, valued, included, and celebrated.

Please note, be applying for this role you consent for us to complete a VEVO Check in order to verify your working rights where required.