Tenancy Bond Systems Advisor — Compliance & Change

New Zealand Ministry Of Economic Development; Wellington; On-site; NZD 75,000 - 88,000; Full time

Benefits offered by this job

KiwiSaver

Wellness Benefits

Job summary

MBIE is seeking a Bond Advisor to support assurance, performance monitoring, and machinery of government responsibilities for the tenancy bond system in New Zealand. The role sits in a newly established team providing business ownership for the Tenancy Bond system, aligned with the Building and Tenancy group to ensure regulatory compliance and improved customer experience.

You will work with the Principal Advisor Bond to deliver responses under OIA, handle complaints and ministerial requests,

Qualifications

• Experience in tenancy regulatory systems or policy advice.
• Ability to translate complex issues into clear guidance.

Responsibilities

• Coordinate official information requests, complaints, ministerial requests and customer feedback.
• Monitor shared inbox, respond to requests, elevate issues and gather information for insights.
• Identify risks and opportunities to support backlog prioritisation and system enhancements.
• Support the Director in identifying priorities for the system backlog.

Skills

Relationship management

Stakeholder engagement

Policy interpretation

Analytical thinking

Communication

Risk assessment

Process improvement

Tools

Case management systems

Documentation tools

Job description

MBIE is seeking a Bond Advisor to support assurance, performance monitoring, and machinery of government responsibilities for the tenancy bond system in New Zealand. The role sits in a newly established team providing business ownership for the Tenancy Bond system, aligned with the Building and Tenancy group to ensure regulatory compliance and improved customer experience.

You will work with the Principal Advisor Bond to deliver responses under OIA, handle complaints and ministerial requests,