Technical Business Analyst

Waimakariri District Council; Rangiora; On-site; NZD 90,000 - 130,000; Full time

Job summary

Waimakariri District Council in Rangiora is seeking a Technical Business Analyst to stabilise, optimise and improve business processes, integrations, reporting capabilities and digital services within the Datascape ERP SaaS platform and integrated systems environment.

You will work with stakeholders, vendors and technical specialists to translate business requirements into practical solutions and maximise value from technology investments across the Council.

Qualifications

• 7+ years' experience as Technical Business Analyst or similar role within a complex organisation.
• Experience supporting SaaS enterprise platforms, ideally ERP systems.
• Strong understanding of system integrations, data flows, APIs and enterprise applications.
• Excellent stakeholder engagement and communication skills.
• Experience working with vendors and third-party delivery partners.

Responsibilities

• Support, enhance and optimise the Datascape ERP SaaS solution and integrated systems.
• Analyse business processes and identify opportunities for automation, simplification and continuous improvement.
• Investigate incidents and problems, resolving them with vendors and internal teams.
• Gather, document and translate business requirements into functional and technical solutions.
• Configure system functionality and support implementation of enhancements.
• Work with vendors to prioritise and deliver improvements and defect resolutions.
• Support testing, change management and deployment activities.
• Contribute to the ongoing digital transformation of Council services.

Skills

SaaS platforms

ERP systems

APIs

Data flows

SDLC

Stakeholder engagement

Analytical thinking

Troubleshooting

Job description

Permanent | Full time

Help shape the future of digital services at Waimakariri District Council

• Want to play a key role in optimising and enhancing a newly implemented SaaS enterprise platform?
• Enjoy solving complex business and technical challenges while working closely with stakeholders and vendors?
• Looking for an opportunity where your ideas, expertise and initiative can make a genuine organisational and community impact?

Waimakariri District Council serves a community of nearly 60,000 people and is one of New Zealand's fastest-growing districts. We are committed to delivering outstanding services to our community through continuous improvement, innovation and smart use of technology.

We are seeking an Technical Business Analyst to join our Business and Technology Solutions team in Rangiora.

This is an exciting opportunity to become a key contributor in the post-implementation phase of our newly deployed Datascape ERP SaaS platform and integrated systems environment. You will play a critical role in helping the organisation stabilise, optimise and continuously improve business processes, integrations, reporting capabilities and digital services.

Working closely with business stakeholders, vendors and technical specialists, you will investigate operational challenges, identify improvement opportunities, configure solutions, and ensure business requirements are translated into practical and sustainable outcomes.

You will act as a trusted advisor across the organisation, helping maximise the value of our technology investments while building strong relationships with both internal customers and external partners.

What You'll Be Doing

• Supporting, enhancing and optimising the Datascape ERP SaaS solution and associated integrated systems.
• Analysing business processes and identifying opportunities for automation, simplification and continuous improvement.
• Investigating complex incidents and problems, resolving them yourselves or with help of vendors and internal teams.
• Gathering, documenting and translating business requirements into functional and technical solutions.
• Configuring system functionality and supporting implementation of enhancements.
• Working with vendors to prioritise and deliver improvements and defect resolutions.
• Supporting testing, change management and deployment activities.
• Contributing to the ongoing digital transformation of Council services.

What You'll Bring

• At least 7 years' experience as a Technical Business Analyst, Systems Analyst, or similar role within a complex organisation.
• Experience supporting and enhancing SaaS enterprise platforms, ideally ERP systems.
• Strong understanding of system integrations, data flows, APIs and enterprise applications.
• Demonstrated hands-on configuration experience within business applications.
• Strong analytical and troubleshooting skills with the ability to investigate and resolve complex issues.
• Experience working with vendors and third-party delivery partners.
• Knowledge of SDLC, change management, project management, ticket management and testing practices.
• Excellent stakeholder engagement, facilitation and communication skills.
• Experience within local government would be advantageous but is not essential.
• Previous experience supporting, enhancing or optimising a recently implemented ERP platform in a post go-live environment would be highly regarded.

Applications close 22 November 2026.

Please note, to apply for this role you must be eligible to work in New Zealand.

The Council is an equal opportunity employer.