Technical Business Analyst

Les Mills; New Zealand; Hybrid; NZD 90,000 - 150,000; Full time

Benefits offered by this job

Free gym membership

LM+ subscription

Health insurance discounts

Global mobility

Dog-friendly office

Job summary

Les Mills is seeking a Technical Business Analyst to bridge business insights and technical delivery across our global B2B ecosystem. You will document end-to-end processes across Salesforce, Adobe Commerce and Microsoft Dynamics 365, and produce clear diagrams for technical and non-technical audiences.

Collaborate with Engineering, Product and business teams to map data flows, identify gaps, and turn fragmented knowledge into reliable process maps and documentation to support decisions.

Qualifications

• Must have strong ability to analyse complex, end-to-end business processes across multiple systems.
• Experience documenting system interactions and data flows.
• Excellent stakeholder engagement and written communication skills.
• Comfort working with engineers on APIs, integrations and architecture.

Responsibilities

• Document end-to-end business processes and data flows across multiple systems.
• Create clear process maps and system diagrams for technical and non-technical audiences.
• Collaborate with Engineering, Product and business teams to understand how our B2B ecosystem operates today.
• Identify gaps in documentation and bring together knowledge from different teams.
• Turn fragmented information into reliable, structured documentation to support decisions.

Skills

Process analysis

Stakeholder engagement

Documentation

Agile experience

Tools

Salesforce

Adobe Commerce (Magento)

Microsoft Dynamics 365

Job description

TECHNICAL BUSINESS ANALYST

PERMANENT - FULL TIME

Build a deeper understanding of the digital ecosystem that supports Les Mills teams and customers around the world. If you're naturally curious, enjoy getting to the bottom of how things work, and can move comfortably between business conversations and technical detail, this role will put you at the centre of our B2B technology landscape.

Build a clear picture of how business processes, people and technology connect

Work across enterprise platforms and digital products to understand complex end-to-end flows

Turn fragmented knowledge into clear, reliable documentation that supports better technical and business decisions

About the Role

As our Technical Business Analyst, you'll work closely with Engineering, Product and business teams to understand and document how our B2B ecosystem operates today.

You'll investigate end-to-end business processes spanning enterprise platforms such as Salesforce, Adobe Commerce and Microsoft Dynamics 365, as well as our internally developed digital products. You'll follow processes across system boundaries, understand integrations and data flows, identify gaps in existing documentation, and bring together knowledge that may currently sit across different teams and subject matter experts.

This is a role for someone who is comfortable talking with engineers about APIs, integrations and architecture, and reading and interpreting architectural diagrams, but equally comfortable sitting down with Sales, Customer Service, Product or market teams to understand how a business process actually works.

You'll turn what you discover into clear process maps, system diagrams and documentation that both technical and non-technical audiences can understand and trust.

You'll shine if you have

• Strong experience analysing complex, end-to-end business processes across multiple systems and teams
• The technical understanding to work with APIs, integrations, events, data flows and distributed systems
• Experience interpreting and producing system context diagrams, process maps and other technical or business documentation
• Excellent stakeholder engagement skills, with the curiosity to ask the right questions, challenge assumptions and uncover knowledge from subject matter experts
• Strong written communication skills and an ability to turn complex or fragmented information into clear, structured documentation
• Confidence working with people from a wide range of backgrounds, including Product, Engineering, Technical Leads, Salesforce specialists, Customer Service, Sales, market teams and Data Engineering
• Experience using AI-assisted engineering tools, such as Claude Code or Cursor, to support analysis and documentation
• An ability to communicate technical concepts clearly to non-technical stakeholders

Experience

• 5+ years' experience as a Business Analyst, Technical Business Analyst or Business Systems Analyst
• Experience working with enterprise software platforms
• Strong understanding of business process modelling
• Experience documenting complex system interactions
• Experience working within Agile software delivery environments
• Experience with Salesforce, Adobe Commerce (Magento), Microsoft Dynamics 365, SaaS platforms or B2B environments would be an advantage

About Les Mills

At Les Mills, unlocking and amplifying that inner drive to achieve our goals is something we're not shy to say we're great at.

Today, Les Mills International's programs are in 20,000 gyms across over 100 countries. Alongside our world-leading group fitness programs, we create digital products and platforms that support our global network of clubs, instructors and consumers and provide access to our filmed fitness content around the world.

Our mission is simple: to create a fitter planet.

You don't need to be a fitness fanatic to fit in - but you'll have the opportunity to make movement part of your day while growing your career in a purpose-led, high-performance environment.

What's in It for You

We operate as a flexible, hybrid workplace, supporting a balance of working from home and in-office collaboration.

We offer a range of benefits, including:

• Free gym membership and LM+ subscription
• 26 weeks full-pay primary parental leave
• Health insurance discounts
• Company-wide connection opportunities
• Global mobility
• Dog-friendly office
• Volunteer day
• Free fresh fruit and snacks

Inclusion & Belonging

We are a Gold Supporter of the Pride Pledge organization, committed to providing a flexible, diverse and inclusive environment.

We believe our people are the only way to help us work towards some steep growth goals and industry-leading innovations. If you're excited about this role, we encourage people of all backgrounds to apply, even if you don't meet every requirement. We might have something waiting in the wings that you'd be perfect for.

We value the concepts of togetherness, support, equity, and respect, and that begins with increasing diversity in our teams.