Junior Customer Service Automation Engineer

Les Mills International; Auckland; Hybrid; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Free gym membership and LM+

Parental leave 26 weeks

Health insurance discount

Company-wide connection opportunities

Global mobility

Dog-friendly office

Volunteer day

Free fresh fruit and snacks

Job summary

Les Mills International is seeking a Junior Customer Service Automation Engineer in Auckland to join our Customer Service team. You will work on Freshdesk automations and integrations, learning how AI systems operate in the real world while expanding your Python and TypeScript skills.

You'll collaborate with Customer Service, AI and Engineering teams to improve live customer-facing systems, investigate issues, and help ensure reliable, safe AI-driven support.

Qualifications

• Experience with Python, TypeScript or JavaScript, APIs, JSON, webhooks and Git.
• Integrating or automating business applications, including testing and troubleshooting workflows.
• Understanding generative AI, LLMs or AI agents, with an interest in evaluation, prompt improvement and safe AI behaviour.
• Investigating production issues using logs, monitoring tools and structured problem-solving techniques.

Responsibilities

• Maintain and improve Freshdesk applications, integrations and automations.
• Collaborate with Customer Service, AI and Engineering teams.
• Investigate technical issues and evaluate AI-generated responses.
• Improve workflows to ensure reliability and safety of customer support tech.

Skills

Python

TypeScript/JavaScript

APIs/JSON/webhooks

Git

Freshdesk

LangSmith

Datadog

Snowflake

Databricks

AWS

Claude Code

Tools

Freshdesk

LangSmith

LangGraph

Datadog

Snowflake

Databricks

AWS

Claude Code

Job description

Junior Customer Service Automation Engineer

PERMANENT | FULL-TIME | AUCKLAND

Help build the future of AI-powered customer support at LES MILLS+, working with real-world automations, integrations and AI agents used by our global Customer Service team.

• Work hands-on with AI agents, Freshdesk automations and integrations.


• Grow your development skills with Python, TypeScript and modern AI tools.


• Make a meaningful impact by improving the reliability and quality of live customer-facing systems.

About the role

We're looking for a Junior Customer Service Automation Engineer to join our Customer Service team at Les Mills International.

This is an opportunity for an early-career developer who enjoys solving problems, building useful technology and learning how AI systems operate in the real world.

Working closely with our Customer Service, AI and Engineering teams, you'll help maintain and improve Freshdesk applications, integrations and automations, as well as our live AI agents.

You'll investigate technical issues, evaluate AI-generated responses, improve workflows and support the reliability and safety of our customer support technology.

Skills and experience you'll need

You will ideally need experience in the following:

• Coding in Python, TypeScript or JavaScript, with an understanding of APIs, JSON, webhooks and Git.


• Integrating or automating business applications, including testing and troubleshooting workflows.


• Understanding generative AI, LLMs or AI agents, with an interest in evaluation, prompt improvement and safe AI behaviour.


• Investigating production issues using logs, monitoring tools and structured problem-solving techniques.

Experience with ZenDesk/Freshdesk, LangSmith, LangGraph, Datadog, Snowflake, Databricks, AWS or Claude Code would be advantageous, but you don't need to know them all.

You’ll receive support from experienced colleagues as you develop your skills in AI engineering, integrations and reliable software delivery.

About Les Mills

At Les Mills, unlocking and amplifying that inner drive to achieve our goals is something we’re not shy to say we're great at.

Today, Les Mills International’s programmes are in 20,000 gyms in over 100 countries. Pair that with the boom of our digital subscription service LES MILLS+ (like Netflix for our workouts), and it's an exciting time to be part of our global company. Our mission is simple: to create a fitter planet.

You don't have to be a fitness fanatic to fit in here, but you can make a workout part of your workday. If you want to grow your professional career, Les Mills International could be the place for you. Our mission is simple: to create a fitter planet.

What’s in it for you

We operate as a flexible and hybrid workplace with a mix of working in the office and at home, supporting work-life balance. Whether that means working from home, going to the gym, or doing school drop-offs and pick-ups, we want our employees to feel comfortable working in an environment where they can thrive and feel empowered.

We offer some great benefits that include:

• Free gym membership and LM+ subscription


• 26 weeks full-pay primary parental leave


• Health insurance discount


• Company-wide connection opportunities


• Global mobility


• Dog-friendly office


• Volunteer day


• Free fresh fruit and snacks

We are a Gold Supporter of the Pride Pledge organisation, committed to providing a flexible, diverse and inclusive environment. We believe our people are the only way to help us work towards steep growth goals and industry-leading innovations. If you're excited about this role, we encourage people of all backgrounds to apply, even if you don't meet every requirement. We might have something waiting in the wings that you'd be perfect for. We value togetherness, support, equity and respect, and that begins with increasing diversity in our teams.