Technical Account Manager - Remote Delivery Lead

DXC Technology Inc.; Wellington; Hybrid; NZD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible working across remote, office

Job summary

DXC Technology Inc. seeks a Technical Account Manager (TAM) to lead service delivery for a strategic Managed Services client in New Zealand. You’ll act as the senior technical delivery partner, owning day‑to‑day performance, guiding technical teams, and translating client needs into reliable technology outcomes.

You will build trusted relationships, drive continuous improvement, and balance innovation with operational stability, while aligning to contracts and governance expectations.

Qualifications

• 5+ years in support services, project, or program delivery roles.
• 3+ years in supervisory or people leadership capacity.
• Experience in technology industry, ideally in managed services.

Responsibilities

• Own technical service delivery for the account, ensuring reliable, secure services aligned with commitments.
• Lead day‑to‑day service delivery, proactively managing risks and issues.
• Develop deep understanding of client goals and translate into delivery actions.
• Use data, analytics, and automation to improve productivity and outcomes.
• Maintain quality, governance, and SLAs while focusing on the human experience behind metrics.
• Inspire and develop a high‑performing delivery team.

Skills

Analytical thinking

Effective communication

Lead with impact

Commercial acumen

Collaborative mindset

Education

Degree qualification or equivalent

Job description

DXC Technology Inc. seeks a Technical Account Manager (TAM) to lead service delivery for a strategic Managed Services client in New Zealand. You’ll act as the senior technical delivery partner, owning day‑to‑day performance, guiding technical teams, and translating client needs into reliable technology outcomes.

You will build trusted relationships, drive continuous improvement, and balance innovation with operational stability, while aligning to contracts and governance expectations.