Manager Client Success Manager

JobSpace; Wellington; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

DXC University

Flexible leave options

Volunteer days

Employee Assistance Program

Novated leasing

Job summary

DXC Technology is seeking a Customer Success Manager to join a large government account in New Zealand. You will partner with senior stakeholders to ensure services deliver value and outcomes beyond SLAs, shaping long-term partnerships.

You will own customer success plans, lead governance reviews, drive service improvements, and champion innovative capabilities that align with business outcomes while identifying growth opportunities within the account.

Qualifications

• Citizen to apply
• Experience in customer success, service delivery, or account management in a large ICT environment
• Strong stakeholder engagement skills, including working with senior business and technology leaders
• Experience in managed services, outsourcing, or complex delivery environments
• Ability to translate service performance into business outcomes and value

Responsibilities

• Sit at the centre of the account—connecting customer needs with delivery and ensuring outcome-focused service performance
• Build and manage relationships with senior customer stakeholders
• Develop and execute Customer Success Plans aligned to business outcomes
• Lead service reviews and governance forums, focusing on value and performance
• Drive improvements in service quality, stability, and user experience
• Champion innovation within the account by identifying, shaping, and introducing new capabilities, solutions, and ways of working that drive measurable business value
• Promote adoption of new and existing services and capabilities
• Identify and support growth opportunities within the account
• Manage risks, escalations, and customer issues end-to-end
• Act as the voice of the customer within DXC

Skills

Stakeholder engagement

Customer success

Service delivery

Account management

Government/regulatory experience

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

DXC Technology is looking for a Customer Success Manager (CSM) to join a large, enterprise-scale government account delivering critical services to New Zealand.

This is a high-impact, client-facing role where you'll work closely with senior stakeholders to ensure services deliver real value—not just meet SLAs. You'll play a key role in shaping outcomes, improving customer experience, and strengthening long-term partnerships.

What will keep you busy:

• You'll sit at the centre of the account—connecting customer needs with delivery execution and ensuring strong, outcome-focused service performance.
• Build and manage relationships with senior customer stakeholders
• Develop and execute Customer Success Plans aligned to business outcomes
• Lead service reviews and governance forums, focusing on value and performance
• Drive improvements in service quality, stability, and user experience
• Champion innovation within the account by identifying, shaping, and introducing new capabilities, solutions, and ways of working that drive measurable business value
• Promote adoption of new and existing services and capabilities
• Identify and support growth opportunities within the account
• Manage risks, escalations, and customer issues end-to-end
• Act as the voice of the customer within DXC

The skills you will bring:

• Must be a Citizen to apply
• Experience in customer success, service delivery, or account management in a large ICT environment
• Strong stakeholder engagement skills, including working with senior business and technology leaders
• Experience in managed services, outsourcing, or complex delivery environments
• Ability to translate service performance into business outcomes and value
• Commercial awareness and an understanding of revenue protection and growth
• Experience working with or alongside government or regulated sectors (highly regarded)

Your working environment:

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Our culture and benefits:

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include:

• Extensive resources to support your onboarding and continual development including DXC University
• We will reward you when you bring your friends and family to work at DXC
• More time to do the things you love with flexible leave options, including purchased leave
• Take time to give back with charitable and emergency services volunteer days
• Well-being matters to us and our Employee Assistance Program is there to support you and your family
• And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the 'bring your whole-self to work' philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.