Tech Service Transition & Change Analyst — Hybrid

AA New Zealand; Auckland; Hybrid; NZD 70,000 - 100,000; Full time

Benefits offered by this job

Free AA Membership

Birthday off

2 days wellbeing leave annually

Hybrid working arrangement

Training available / career develop

Discounted insurance

Job summary

AA New Zealand is seeking a Technology Service Transition & Change Analyst to ensure new and changed technology services transition smoothly into production and are supported post-live. You’ll work across projects, operations, vendors, and stakeholders to drive stability and governance.

Ideal candidates bring 2–4 years’ IT service operations or incident management experience, strong stakeholder skills, and a proactive, collaborative approach to learn and grow within technology governance.

Qualifications

• 2–4 years’ experience in a Service Desk, IT support, service operations, incident management, or similar technology environment.
• Understanding of incident and problem management processes, with exposure to change management or service transition being advantageous.
• Strong communication and stakeholder management skills, with the ability to translate technical information for different audiences.
• Collaborative, proactive approach with a genuine desire to learn and develop within technology operations and governance.

Responsibilities

• Coordinate the successful transition of new and changed technology services into production, ensuring operational readiness requirements are met.
• Partner with project teams, service operations, platform teams, and technology stakeholders to ensure smooth service handovers and support arrangements.
• Support change and release activities by coordinating schedules, assessing impacts, identifying risks, and minimising disruption to the business.
• Assist with major incident coordination, ensuring timely communication, escalation, and resolution activities.
• Track incidents, problems, post-implementation reviews, and improvement actions to strengthen service reliability and performance.
• Maintain service documentation, knowledge articles, support processes, and configuration information to enable effective service support.

Skills

Incident management

Stakeholder management

Change management

Communication

Job description

AA New Zealand is seeking a Technology Service Transition & Change Analyst to ensure new and changed technology services transition smoothly into production and are supported post-live. You’ll work across projects, operations, vendors, and stakeholders to drive stability and governance.

Ideal candidates bring 2–4 years’ IT service operations or incident management experience, strong stakeholder skills, and a proactive, collaborative approach to learn and grow within technology governance.