Team Leader Project Assessment | Building Consent Processing Team

Auckland Council; New Zealand; Hybrid; NZD 125,000 - 135,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

Auckland Council's Building Consents team is seeking a Team Leader Project Assessment to lead, coach and manage the regional team responsible for processing building consent applications.

You will drive compliant operations, customer-centric service delivery, and continuous improvement while fostering a high-performing team in a flexible hybrid setup based at the Albany Hub.

Qualifications

• Experience in a building regulatory environment is essential.
• Proven track record leading large teams.
• Strong knowledge of policies and local government legislation.
• Focus on process improvement and customer service excellence.

Responsibilities

• Provide technical leadership on complex building consent matters.
• Champion continuous improvement to enhance customer experience and service delivery.
• Hybrid working option based at the Albany Hub.
• Oversee processing of building consent applications per policies and procedures.
• Coach and mentor team members to ensure efficient service delivery.
• Share expertise through training and development of staff.

Skills

Regulatory experience

Team leadership

Customer-centric delivery

Problem solving

Education

Degree in regulatory/compliance field

Job description

Team Leader Project Assessment | Building Consent Processing Team

Salary: $125,000 - 135,000 yearly

Company: Auckland Council

Job Type: Full Time New Zealand

He angitūtanga: The opportunity

Auckland Council's Building Consents provide local and regional building consenting services to ensure Auckland has safe and sustainable buildings. We ensure there is a strong focus on customer-centric delivery and focus on providing the best business services that we can offer. As such we are seeking an exceptional Team Leader Project Assessment who will lead, coach and manage our critical regional team looking after some of our most critical work - processing of building consent applications.

As a Team Leader, you will be responsible for ensuring compliance with all territorial and building consent authority accreditation requirements within your area of responsibility, including adherence to BCA policies and procedures. You’ll take the lead in managing and enhancing operational processes to drive customer satisfaction, while supporting and fostering a high performing team.

Responsibilities

• Provide technical leadership and guidance on complex building consent matters, supporting consistent, quality decision-making
• Champion continuous improvement initiatives that enhance customer experience, service delivery, and team capability
• Flexible hybrid working opportunity based at the Albany Hub
• Support and champion continuous improvement initiatives, actively fostering a culture of ongoing development within your team.
• Provide oversight of building consent application processing, ensuring adherence to relevant policies and procedures.
• Coach, mentor, and motivate team members to ensure the effective and efficient delivery of services.
• Share your professional expertise through training, helping to broaden the skills and knowledge of others and support their development as professionals.

He kōrero mōu: About you

You are someone with sound experience in the regulatory field with a strong focus on customer-centric delivery and providing first-rate customer service. You have the ability to view the business as an integrated whole, rather than separate discipline and can apply this thinking to problem-solving and business improvement. You are someone who enjoys working in a collaborative team environment and are passionate about building a future for Auckland.

We will be looking for specific experience with these key role requirements:

• Substantial experience in a building regulatory, construction, or similarly related environment
• Proven experience managing or supervising a large team
• Extensive experience in a building consents processing environment
• Sound knowledge of policies, local government legislation and relevant case law
• Strong process orientation, negotiation and conflict resolutions skills

What we offer

Auckland Council is the largest local government council across Oceania, serving over 1.7 million people and contributing towards making Tāmaki Makaurau a world-class city.

We offer a range of employee benefits and proudly support flexible working options where possible. View a snapshot of some of our employee benefits HERE.

Applications close: 1st November 2026

This role has a remuneration range of $125,000 - $135,000 (Based on skillset and experience)

Our employer Kiwisaver contribution is additional to base salary offered.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.