Team Lead

Tamariki Tū Tamariki Ora; Hamilton; On-site; NZD 70,000 - 100,000; Full time

Job summary

Tamariki Tū Tamariki Ora is seeking a Team Lead to provide hands-on leadership for frontline kaimahi delivering services to tamariki, rangatahi and whānau. You will support a mana-enhancing, kaupapa Māori approach while upholding safety, quality and accountability.

You will lead supervision, drive continuous improvement and manage workload, ensuring risks are addressed and partnerships with whānau and agencies are strong. Experience in frontline leadership and Te Tiriti knowledge is essential.

Qualifications

• Frontline leadership and management experience
• Knowledge of kaupapa Māori approaches and Te Tiriti o Waitangi in practice
• Strong risk management and escalation capabilities
• Effective communication and relationship-building skills
• Ability to supervise, develop and support frontline kaimahi
• Proven decision-making and problem-solving in frontline services

Responsibilities

• Provide day-to-day leadership, direction, coaching, and support to frontline kaimahi, fostering a positive and productive team environment.
• Oversee service delivery, caseloads and workload allocation across the team.
• Maintain high standards of practice, documentation, safeguarding, and service quality, ensuring adherence to organisational policies.
• Provide regular supervision and support the professional development and wellbeing of kaimahi.
• Monitor team performance and contribute to the achievement of contractual KPIs and whānau outcomes.
• Identify and elevate risks, safeguarding concerns, resourcing needs and performance issues.
• Build and maintain strong relationships with whānau, community organisations, statutory agencies and other partners.
• Support recruitment, induction and onboarding of new kaimahi.
• Use frontline insights and service data to identify opportunities for continuous improvement.
• Champion the voice of tamariki, rangatahi and whānau in practice and service delivery.
• Model and uphold our mātāpono of Āta, Ākina and Angitū

Skills

Frontline leadership

Kaupapa Māori knowledge

Te Tiriti o Waitangi in practice

Risk management

Communication skills

Supervision & staff development

Relationship-building

Coaching

Decision making

Education

Tertiary qualification or equivalent experience

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

About the Role

As a Team Lead, you will provide hands-on, day-to-day leadership to frontline kaimahi delivering services to tamariki, rangatahi and whānau.

You will be responsible for supporting your team to deliver high-quality, mana-enhancing services grounded in kaupapa Māori, while maintaining strong standards of practice, safety, performance and accountability.

Key Responsibilities

• Provide day-to-day leadership, direction, coaching, and support to frontline kaimahi, fostering a positive and productive team environment.
• Oversee service delivery, caseloads and workload allocation across the team.
• Maintain high standards of practice, documentation, safeguarding, and service quality, ensuring adherence to organisational policies.
• Provide regular supervision and support the professional development and wellbeing of kaimahi.
• Monitor team performance and contribute to the achievement of contractual KPIs and whānau outcomes.
• Identify and elevate risks, safeguarding concerns, resourcing needs and performance issues.
• Build and maintain strong relationships with whānau, community organisations, statutory agencies and other partners.
• Support recruitment, induction and onboarding of new kaimahi.
• Use frontline insights and service data to identify opportunities for continuous improvement.
• Champion the voice of tamariki, rangatahi and whānau in practice and service delivery.
• Model and uphold our mātāpono of Āta, Ākina and Angitū.

You will bring:

• Experience in frontline leadership, senior practice or team coordination.
• A relevant tertiary qualification or strong equivalent experience.
• Experience working alongside tamariki, rangatahi and whānau.
• Strong knowledge of kaupapa Māori approaches and Te Tiriti o Waitangi in practice.
• Confidence supporting and developing frontline kaimahi.
• Sound judgement in relation to risk, safeguarding and escalation.
• Demonstrated understanding of risk management frameworks and practical application in a frontline service setting.
• Proficiency in utilising service data and insights for continuous improvement initiatives.
• Strong communication and relationship-building skills.
• A resilient, adaptable and solutions-focused approach to leadership.