Supervisor - Starbucks Chartwell

Tahua Group; Hamilton; Hybrid; NZD 50,000 - 60,000; Full time

Benefits offered by this job

Career development

Warm workplace culture

Discounts across Tahua Partners brands

Job summary

Starbucks New Zealand is operated by Tahua Group. This role leads shift operations, guiding baristas, supporting store performance and delivering a welcoming Third Place for customers and partners.

You’ll build confidence in the team, organise shifts for great experiences, and help partners perform at their best in a fast-paced environment. Growth opportunities and a values-driven culture are featured.

Qualifications

• 1 year of customer service with 6–12 months supervisory experience.
• Strong communication and teamwork skills.
• Ability to stay calm, focused and positive in a fast-paced environment.
• Natural leadership approach that inspires others.

Responsibilities

• Lead every shift with care, fairness and consistency.
• Build confidence, capability and craft within the team.
• Create organised shifts delivering great customer experiences.
• Pay attention to details that matter.
• Help partners perform at their best.

Skills

Customer service

Supervisory experience

Communication skills

Teamwork

Leadership

Calm under pressure

Job description

At Starbucks , we ’re m ore than a café, we’re a place of connection, belonging, and purpose. For over two decades in New Zealand, our stores have been the third place, where lifelong connections start and where partners (employees) grow into leaders.

Starbucks New Zealand is owned and operated by a kiwi business. Tahua Group provides unique employment opportunities across multiple brands (Burger King, Popeyes, Number one sho es, Hannah’s , The Outlet, and Resonate) , so you are part of a much larger family. People are at the heart of who we are, the people represent one of our pillars here at Starbucks.We believe that working together with each other, our customers, and our community makes a positive impact – that is what defines family at Starbucks .

As a Shift Supervisor , you’re a key leader on the floor ; guiding baristas, supporting operations, and helping create a welcoming Third Place for customers and partners alike. Every shift is an opportunity to make an impact.

What the role looks like:

• Leading every shift with care, fairness and consistency
  
• Building confidence, capability, and craft within the team
  
• Creating organised shifts that deliver great customer experiences
  
• Paying attention to the details that matter
• Helping partners perform at their best

What you’ll bring:

• 1 year customer service experience with 6 months – 1 year of supervisory experience
  
• Strong communication and teamwork skills
  
• Ability to stay calm, focused, and positive in a fast-paced environment
  
• A natural leadership approach that inspires others
  

Why Starbucks?

• Career development, training, and a pathway to management
  
• A warm workplace culture built on values and connection
  
• Opportunities and discounts across Tahua Partners brands
• Be part of a values-driven brand built on Craft, Courage, Results, Belonging, and Joy where people are at the heart of everything we do.

If you love people, coffee, and leadership, this is your next step.