Supervisor - Starbucks Chartwell

Starbucks; Hamilton; On-site; NZD 55,000 - 65,000; Full time

Benefits offered by this job

Career development

Training

Discounts across Tahua brands

Values-driven culture

Job summary

Starbucks New Zealand in Hamilton is seeking a Shift Supervisor to lead daily shifts, guide baristas, and uphold a welcoming Third Place for customers and partners.

Bring at least 1 year in customer service with 6–12 months in a supervisory role, strong communication and teamwork, the ability to stay calm in a fast-paced setting, and a natural leadership style that inspires others. Join Tahua Partners for growth and a values-driven culture.

Qualifications

• 1 year customer service experience with 6–12 months of supervisory experience.
• Strong communication and teamwork skills.
• Ability to stay calm, focused, and positive in a fast-paced environment.
• A natural leadership approach that inspires others.

Responsibilities

• Lead every shift with care, fairness and consistency.
• Build confidence, capability, and craft within the team.
• Create organised shifts that deliver great customer experiences.
• Pay attention to the details that matter.
• Help partners perform at their best.

Skills

Customer service

Leadership

Communication

Teamwork

Calm under pressure

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

At Starbucks, we’re more than a café, we’rea place of connection, belonging, and purpose. For over two decades in New Zealand, our stores have been the third place, where lifelong connections start and where partners (employees) grow into leaders.

Starbucks New Zealand is owned andoperatedby a kiwi business. Tahua Group providesunique employment opportunities across multiple brands (Burger King, Popeyes, Number one shoes, Hannah’s, The Outlet, and Resonate), so you are part of a much larger family.People are at the heart of who we are, the peoplerepresentone of our pillars here at Starbucks.We believe that working together with each other, our customers, and our community makes a positive impact – that is what defines family at Starbucks.

As a Shift Supervisor, you’re a key leader on the floor; guiding baristas, supporting operations, and helping create a welcoming Third Place for customers and partners alike. Every shift is an opportunity to make an impact.

What the role looks like:

• Leading every shift with care, fairness and consistency
  
• Building confidence, capability, and craft within the team
  
• Creatingorganised shifts that deliver great customer experiences
  
• Paying attention to the details that matter
• Helping partners perform at their best

What you’ll bring:

• 1 year customer service experience with 6 months – 1 year of supervisory experience
  
• Strong communication and teamwork skills
  
• Ability to stay calm, focused, and positive in a fast-paced environment
  
• A natural leadership approach that inspires others
  

Why Starbucks?

• Career development, training, and a pathway to management
  
• A warm workplace culture built on values and connection
  
• Opportunities and discounts across Tahua Partners brands
• Be part of a values-driven brand built on Craft, Courage, Results, Belonging, and Joy where people are at the heart of everything we do.

If you love people, coffee, and leadership, this is your next step.