Supervisor | Food Services

Health New Zealand - Te Whatu Ora Te Tai O Poutini West Coast; Greymouth; On-site; NZD 65,000 - 75,000; Full time

Job summary

Health New Zealand - Te Whatu Ora Te Tai o Poutini West Coast is seeking a Supervisor for the WellFood team in Greymouth. You will provide day-to-day operational leadership, support staff performance and development, and help ensure safe, nutritious food services for patients and staff in a busy healthcare environment.

You will lead rostering, recruitment, onboarding and training, while maintaining food safety, hygiene and infection prevention standards and fostering a collaborative team culture

Qualifications

• Experience supervising medium to large teams.
• Level 4 Front Line Management qualification or equivalent.
• NZQA Assessor certification.
• Experience in rostering, supervision and operational planning.
• Strong communication skills across diverse audiences.

Responsibilities

• Provide day-to-day supervision of frontline Food Services staff.
• Coordinate staffing, workloads and service delivery planning.
• Recruit, onboard, train and develop staff; roster planning.
• Maintain attendance and rostering records for payroll.
• Monitor food quality, safety, hygiene and infection prevention.
• Identify opportunities to improve efficiency and service quality.
• Assist with stock control, procurement and wastage monitoring.
• Maintain operational records and support audits and quality activities.
• Monitor equipment and supply needs; report maintenance.
• Build strong relationships with clinical teams and stakeholders.
• Collaborate with Hospitality Manager on service improvements.

Skills

Team supervision

Staff rostering

Communication skills

Problem solving

Education

Level 4 Front Line Management qualification

NZQA Assessor certification

Tools

Microsoft Office

Job description

West Coast - Greymouth - Food ServicesPermanent full-time position working 40 hoursper week - Monday - Friday 6.30 - 15.00Health New Zealand | Te Whatu Ora is firmly grounded in theprinciples of Te Tiriti o Waitangi and is committed to building a health systemthat serves all New Zealanders.

About the Role

We are seeking an experienced and motivated Supervisor to join our WellFood team, supporting the delivery of safe, nutritious and high-quality food services for patients, visitors and staff. Working alongside the Hospitality Manager, you will provide day-to-day operational leadership, support staff performance and development, and help ensure food services operate efficiently and consistently. You will play a key role in maintaining food safety, hygiene and infection prevention standards while promoting a positive team culture focused on teamwork, accountability and continuous improvement. This is an opportunity to make a meaningful contribution to the patient and staff experience within a busy healthcare environment.

Key Responsibilities

• Provide day-to-day supervision and hands on guidance and support to frontline Food Services staff.
• Coordinate daily staffing, workloads and operational requirements to ensure effective service delivery.
• Support staff recruitment, onboarding, training, performance development and roster planning.
• Maintain accurate staff attendance and roster records to support payroll processes.
• Monitor food quality, service standards, food safety, hygiene and infection prevention requirements.
• Identify opportunities to improve operational efficiency, customer experience and service quality.
• Assist with stock control, procurement, wastage monitoring and responsible use of resources.
• Maintain accurate operational records and support audits, reporting and quality improvement activities.
• Monitor equipment and supply requirements, reporting maintenance and replacement needs.
• Build effective working relationships with clinical teams, support services, contractors and other stakeholders.
• Work collaboratively with the Hospitality Manager to implement service improvements and maintain high standards across Food Services.

About You

You are an organised and proactive leader who enjoys supporting people and coordinating operations in a busy service environment. You will bring strong communication skills, a practical approach to problem-solving and the ability to manage competing priorities while maintaining high standards of service.

To be successful in this role, you will have:

• At least 12 months' experience supervising medium to large teams.
• A Level 4 Front Line Management qualification or equivalent.
• NZQA Assessor certification.
• Experience in staff rostering, supervision and operational planning.
• Confidence using Microsoft Office and relevant software applications.
• Strong communication skills, with the ability to adapt complex information to suit a range of audiences.
• The ability to support people with varying literacy levels, digital learning needs and English language proficiency.
• A commitment to teamwork, staff development, accountability and continuous improvement.
• Knowledge of food safety requirements, infection prevention principles and quality standards would be an advantage, as would experience working within a large and complex organisation, particularly in healthcare.

Working for Health New Zealand

At Health New Zealand | Te Whatu Ora, our support services play an important role in creating a safe, positive and welcoming environment for patients, whānau and staff. Join our WellFood team and help lead a service that contributes to quality care through nutritious meals, excellent service and strong operational teamwork.

If you are a capable people leader with a passion for service excellence, we would love to hear from you.

We’re dedicated to ensuring excellent healthcare for the people of New Zealand.

We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.

We welcome applications from our diverse Māori,Pacific, disabled, and rainbow communities.

If you have any questions about the role, please contact Kerri McCarthy at [e-mail].

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.