Supervisor | Food Services

Marketplace; Greymouth; On-site; NZD 65,000 - 90,000; Full time

Job summary

Health New Zealand – Te Whatu Ora Te Tai o Poutini West Coast in Greymouth is seeking an experienced Supervisor to lead the WellFood team, delivering safe, nutritious and high-quality patient meals and customer service.

You will oversee day-to-day operations, staff performance and development, and ensure food safety, hygiene and infection prevention standards while fostering a collaborative, accountable work culture.

Qualifications

• At least 12 months' experience supervising medium to large teams.
• Level 4 Front Line Management qualification or equivalent.
• NZQA Assessor certification.
• Experience in staff rostering, supervision and operational planning.
• Proficiency with Microsoft Office and relevant software applications.
• Strong communication skills with ability to adapt information for diverse audiences.
• Commitment to teamwork, accountability and continuous improvement.

Responsibilities

• Provide day-to-day supervision and hands-on guidance to frontline Food Services staff.
• Coordinate daily staffing, workloads and operational requirements.
• Support staff recruitment, onboarding, training, performance development and roster planning.
• Maintain accurate staff attendance and roster records to support payroll processes.
• Monitor food quality, service standards, food safety, hygiene and infection prevention requirements.
• Identify opportunities to improve operational efficiency, customer experience and service quality.
• Assist with stock control, procurement, wastage monitoring and responsible use of resources.
• Maintain accurate operational records and support audits, reporting and quality improvement activities.
• Monitor equipment and supply requirements, reporting maintenance and replacement needs.
• Build effective working relationships with clinical teams, support services, contractors and stakeholders.
• Work collaboratively with the Hospitality Manager to implement service improvements and maintain high standards across Food Services.

Skills

Staff rostering

Supervising teams

Operational planning

Microsoft Office

Communication

Education

Level 4 Front Line Management qualification

NZQA Assessor certification

Tools

Microsoft Office

Job description

# Supervisor | Food Services at Health New Zealand - Te Whatu Ora Te Tai o Poutini West Coast, Greymouth## Mō tēnei tūranga mahi | About this role* **West Coast - Greymouth - Food Services*** **Permanent full-time position working 40 hours per week - Monday - Friday 6.30 - 15.00**Health New Zealand | Te Whatu Ora is firmly grounded in theprinciples of Te Tiriti o Waitangi and is committed to building a health systemthat serves all New Zealanders.**About the Role**We are seeking an experienced and motivated Supervisor tojoin our WellFood team, supporting the delivery of safe, nutritious andhigh-quality food services for patients, visitors and staff.Working alongside the Hospitality Manager, you will provideday-to-day operational leadership, support staff performance and development,and help ensure food services operate efficiently and consistently. You willplay a key role in maintaining food safety, hygiene and infection preventionstandards while promoting a positive team culture focused on teamwork,accountability and continuous improvement.This is an opportunity to make a meaningful contribution tothe patient and staff experience within a busy healthcare environment.**Key Responsibilities*** Provide day-to-day supervision and hands on guidance and support to frontline Food Services staff.* Coordinate daily staffing, workloads and operational requirements to ensure effective service delivery.* Support staff recruitment, onboarding, training, performance development and roster planning.* Maintain accurate staff attendance and roster records to support payroll processes.* Monitor food quality, service standards, food safety, hygiene and infection prevention requirements.* Identify opportunities to improve operational efficiency, customer experience and service quality.* Assist with stock control, procurement, wastage monitoring and responsible use of resources.* Maintain accurate operational records and support audits, reporting and quality improvement activities.* Monitor equipment and supply requirements, reporting maintenance and replacement needs.* Build effective working relationships with clinical teams, support services, contractors and other stakeholders.* Work collaboratively with the Hospitality Manager to implement service improvements and maintain high standards across Food Services.**About You**You are an organised and proactive leader who enjoyssupporting people and coordinating operations in a busy service environment.You will bring strong communication skills, a practical approach toproblem-solving and the ability to manage competing priorities whilemaintaining high standards of service.To be successful in this role, you will have:* At least 12 months' experience supervising medium to large teams.* A Level 4 Front Line Management qualification or equivalent.* NZQA Assessor certification.* Experience in staff rostering, supervision and operational planning.* Confidence using Microsoft Office and relevant software applications.* Strong communication skills, with the ability to adapt complex information to suit a range of audiences.* The ability to support people with varying literacy levels, digital learning needs and English language proficiency.* A commitment to teamwork, staff development, accountability and continuous improvement.Knowledge of food safety requirements, infection preventionprinciples and quality standards would be an advantage, as would experienceworking within a large and complex organisation, particularly in healthcare.**Working for Health New Zealand**At Health New Zealand | Te Whatu Ora, our support servicesplay an important role in creating a safe, positive and welcoming environmentfor patients, whānau and staff.Join our WellFood team and help lead a service thatcontributes to quality care through nutritious meals, excellent service andstrong operational teamwork.If you are a capable people leader with a passion forservice excellence, we would love to hear from you.**Working at Health New Zealand**Health New Zealand | Te Whatu Ora is dedicated to ensuringexcellent healthcare for the people of New Zealand. We embrace a workforce thatis diverse and inclusive so that we are better positioned to understand andservice our community. We welcome applications from our diverse Māori,Pacific, disabled, and rainbow communities.**How to Apply**To apply please click 'apply now.' All applications must besubmitted through our online career's portal. If you have any questionsabout the role, please contact Kerri McCarthy [e-mail]*We will review applications as received and may proceedwith the recruitment process, before the closing date of this advert.*## Ngā taipitopito tūranga mahi | Job details| | || --- | --- || Employer: | Health New Zealand - Te Whatu Ora Te Tai o Poutini West Coast || Location: | Greymouth || Position type: | Permanent Full time || Category: | Health || Date listed: | 28-Oct-2026 || Salary range: | N/A || Closing date: | 28-Nov-2026 || Reference: | PC4605258 || Attachment: | No File Attached || File links: | || Website: | https://www.wcdhb.health.nz/ |Note: You may be redirected to the employer's careers website.