Student Hub Assistant

University of Auckland; Auckland; On-site; NZD 56,000 - 57,000; Full time

Benefits offered by this job

Flexible hours

Five weeks annual leave

Career development

Job summary

The University of Auckland’s Student Hubs team provides welcoming, mana-enhancing service for prospective and current students across their journey. You will offer guidance on being a student, navigate university systems, and assist with applications and enrolment in a high-volume environment.

We value collaboration, service excellence, manaakitanga and whanaungatanga, and support flexible hours, staff benefits, and ongoing development within a vibrant city campus.

Qualifications

• Collaborative team players who build positive relationships and contribute to a supportive team environment.
• Proactive approach and ability to work effectively both independently and with others.
• Reliability and a strong, positive work ethic aligned with our values.
• Empathy and genuine care in supporting tauira (students) and colleagues.
• Thriven in fast-paced, dynamic environments and adapt to changing needs.

Skills

Collaborative team player

Proactive approach

Reliability

Empathy

Adaptability

Job description

Company Description

Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading university. We employ more than 5400 academic and professional staff to support over 41,000 students, making us one of NZ’s largest employers.

Company Description

Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading university. We employ more than 5400 academic and professional staff to support over 41,000 students, making us one of NZ’s largest employers.

Job Description

Mō tō mātou rōpū | About the team

The Student Hubs team is the physical gateway to the Waipapa Taumata Rau | University of Auckland. We provide a welcoming, friendly, and mana-enhancing service for future and current students across their student journey.

At Student Hubs, our work is guided by the following values that reflect our commitment to collaboration, leadership, learning and community:

• Mana Enhancing: We’re a place for uplifting interaction
• Service Excellence: We’re professional, accurate and responsive
• Manaakitanga: We listen, respect, understand and care
• Whanaungatanga: We connect, partner and strengthen relationships
• Kaitiakitanga: We guide, support and see things through

We deliver a wide range of services to support students on their journey at Waipapa Taumata Rau | University of Auckland. Our primary function is to deliver high-quality in-person and online services that support students holistically.

Our services include:

• guidance and advice on being a student
• navigating the University systems, spaces and processes
• exploring study options
• application and enrolment support
• Library & Student IT services

Our recruitment Process

As we do not use AI for screening or psychometric testing, we will be using your cover letter to assist us in longlisting, so we encourage you to be as authentic as possible and be mindful when using AI.

Phone Screening: To assist us with shortlisting for interviews, we may be giving you a quick call. If you receive our call during an inconvenient time, please let us know and we will be happy to call you back.

Group & Individual Interviews: The interviews for these positions will consist of Group and Individual Interviews. They will be conducted on the same day, either on Tuesday 6 October (9 am to 12 pm) or Wednesday 7 October (9am to 12 pm). You need to be available on either of these interview dates and attend both parts of the interview.

As we are working within a short recruitment timeframe, we recommend having your references ready early in the process.

The start date for all roles will be Monday, 9 November, and there will be a two-week, full-time training and induction programme that will be based primarily at the City Campus.

He kōrero mōu | About you

• Are collaborative team players who build positive relationships and contribute to a supportive team environment
• Take a proactive approach and work effectively both independently and with others
• Demonstrate reliability and a strong, positive work ethic aligned with our values
• Show empathy and genuine care in supporting tauira | students and colleagues
• Thriven in fast-paced, dynamic environments and adapt to changing needs
• Bring a positive, energetic approach to engaging with tauira | students in a high-volume, complex work setting

Work Patterns:

Location: City

Full Time, 37.5 hours per week - Saturday and Sunday 9am–5pm and Monday - Wednesday 8am–4pm - Fixed term - from 9 Nov 2026 – 1 Sep 2027

Part Time, 24 hours per week - Thursday 2pm–10pm, Friday, Saturday and Sunday 2pm–8pm Start date - 9 Nov 2026 - Permanent

Full Time, 37.5 hours per week - Monday - Friday 12pm–8pm - Fixed term - 9 Nov 2026 – 28 Mar 2027

Full Time, 37.5 hours per week - Monday - Friday 10am–6pm - Fixed term - 9 Nov 2026 – 28 Mar 2027

Full Time, 37.5 hours per week - Monday - Friday 11am–7pm - Fixed term - 9 Nov 2026 – 28 Mar 2027

Part Time, 20 hours per week - Monday - Friday 10am–2pm - Fixed term -.9 Nov 2026 – 28 Mar 2027

Location: Grafton

Part Time, 20 hours per week - Monday- Friday 10am–2pm - Fixed Term -.09 Nov 2026 – 28 Mar 2027

We also have a number of casual roles available.

The salary range is $55,600-$57,000 per annum (pro-rated for part-time positions), depending on experience and qualifications.

We will also be recruiting for casual staff to support our peak periods across all our Student Hub sites, so if you are a current University of Auckland student, this may be a great opportunity for you.

For more detailed information on the role responsibilities and requirements, please review this Position Description.

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities.

The University is committed to providing an excellent working environment through the following:

• Flexible employment practices (including working from home and flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks' annual leave

In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services.

For more information, please visit Staff Benefits.

Additional Information

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpu iMVPFAFF+, , people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz