Student Adviser

University of Otago; Dunedin; On-site; NZD 70,000 - 75,000; Full time

Job summary

University of Otago in Dunedin invites applications for a Student Advisor within the Academic Division's Student Development team. You will provide undergraduate students with high quality information, guidance on courses, and support to help them achieve academic and career goals.

The role involves cross-campus collaboration, inclusive service delivery, and signposting to Career Development Centre and other support services; candidates should have advisory experience and strong MS Office skills.

Qualifications

• Previous advisory experience.
• A passion for customer service and delivering exceptional service to students.
• Experience providing student administration or related services in a tertiary education organisation.
• Exposure to work in a busy or complex environment.
• A clear understanding of pastoral care and extracurricular services offered at Otago.
• Strong Microsoft Office and PC skills (eVision a plus).

Responsibilities

• Providing holistic, student-centric advice to help students meet their goals and aspirations while at the University of Otago.
• Providing accurate course advice and guidance that complies with all regulations.
• Helping students with information regarding the opportunities and support available such as: Career Development Centre, Disability Information and Support, International Student Support Pacfic Island Centre; Te Huka MĀtauraka etc.
• Working closely with teams across Student Experience, Academic Division, Academic staff, and the wider university to provide early stage targeted advice and assistance to a variety of students.

Skills

Advisory experience

Customer service

Student administration

Microsoft Office

eVision

Tools

eVision

Job description

Who we are | Mō te tįur

We are a team of highly skilled professional staff who are part of the Academic Division and are responsible for delivering an outstanding student and staff experience through high quality, effective service delivery to all of the University’s internal and external customers.

STUDENT DEVELOPMENT

ACADEMIC DIVISION | TE WąHAKA MATUA MĀTAURAKA

Who we are | Mō te tįur

We are a team of highly skilled professional staff who are part of the Academic Division and are responsible for delivering an outstanding student and staff experience through high quality, effective service delivery to all of the University’s internal and external customers.

Our specific focus is on the student experience felt by our students here at the University of Otago. We work to provide accurate and timely information, assistance and advice across a range of activities from admission to graduation.

Our wider Academic Division is responsible for strategic oversight of teaching and learning policy and practice, oversight of academic staff confirmation and promotion, and other teams which provide support to our student community.

The role | Te mahi

You will be working as part of a team, providing high quality advice for undergraduate students ensuring they go on to have an outstanding University of Otago experience.

You will provide programme and course information along with guidance to a diverse group of undergraduate students as well as assisting students to make informed choices that support the achievement of their academic and career goals.

Range of tasks include:

• Providing holistic, student-centric advice to help students meet their goals and aspirations while at the University of Otago.
• Providing accurate course advice and guidance that complies with all regulations.
• Helping students with information regarding the opportunities and support available such as: Career Development Centre, Disability Information and Support, International Student Support Pacfic Island Centre; Te Huka MĀtauraka etc.
• Working closely with teams across Student Experience, Academic Division, Academic staff, and the wider university to provide early stage targeted advice and assistance to a variety of students.

Your skills and experience | KĄ pūkeka me kĄ wheako

• Previous advisory experience.
• A passion for customer service and delivering exceptional service to students.
• Experience providing student administration or related services in a tertiary education organisation.
• Exposure to work in a busy or complex environment.
• A clear understanding of pastoral care and extracurricular services offered at Otago.
• Strong Microsoft office and PC skills (eVision a plus).

Due to the nature of the Academic Division, the range of tasks and responsibilities is broad and may require performing duties at different workplaces or locations across campus. We are committed to on-going training and development in order to upskill successful candidates in areas that they desire more exposure to.

Further details | Pŭuroko

This is a full-time (37.5 hours per week), permanent position, located in Ōtepoti, Dunedin.

The appointment range is $69,931 to $74,609, top of the range is $80,285 per annum.

You must have the right to live and work in New Zealand to apply for this position.

The University of Otago is a workplace that values and utilises diverse and inclusive thinking, people and behaviours. This means that we honour Te Tiriti o Waitangi and that the contributions of staff with diverse backgrounds, experiences, skills and perspectives are valued and respected.

For further information, please contact Andrew Campbell, Team Leader Student Development via the email address below.