Strategic Partnerships Lead - Wealth & Insurance

BNZ; Auckland; Hybrid; NZD 120,000 - 190,000; Full time

Benefits offered by this job

Wellbeing support

Flexible working

Generous leave

Career development

Job summary

BNZ is seeking a Partnership Manager in Auckland to join the Wealth, Insurance & Product Governance team. You will manage and optimize relationships with external partners to meet BNZ customers' needs across Wealth and Insurance products, acting as the voice of the customer.

This is a hybrid role with three days in the office per week, offering growth, learning and career development in a collaborative, customer‑centred environment.

Qualifications

• 5+ years of experience in financial services, with wealth and/or insurance exposure.
• Experience handling customer complaints and remediation processes.
• Strong understanding of insurance products and claim processes or wealth products.
• Operational risk management experience and regulatory awareness.
• Excellent stakeholder engagement and influencing skills.

Responsibilities

• Be BNZ’s face in partner forums, fostering day-to-day relationships and aligning on customer needs.
• Monitor service standards and escalate issues early to stay ahead of problems.
• Use customer insights to identify improvements and drive value with partners.
• Act as escalation point for complaints and remediation across BNZ and partners.
• Ensure risk controls, regulatory obligations and reporting are in place.

Skills

Stakeholder engagement

Operational risk management

Relationship management

Customer insights

Tools

Policy and governance

Job description

BNZ is seeking a Partnership Manager in Auckland to join the Wealth, Insurance & Product Governance team. You will manage and optimize relationships with external partners to meet BNZ customers' needs across Wealth and Insurance products, acting as the voice of the customer.

This is a hybrid role with three days in the office per week, offering growth, learning and career development in a collaborative, customer‑centred environment.