Store Manager – Tourism & Auto Parts

Foodstuffs; Auckland; Sur place; NZD 34 000 - 49 000; Plein temps

Résumé du poste

Kiwi Collective in Auckland is seeking a capable Retail Manager to lead the day-to-day operation of our automotive-parts inspired retail and customer-facing sales function.

The role emphasises frontline sales, stock management, and staff rostering, with a focus on serving domestic and international customers, including Asian markets, and communicating in English and Mandarin. A tertiary qualification in retail-related fields is advantageous.

Qualifications

• At least 1 year of relevant experience in gift shop, souvenir or tourism retail.
• Experience in retail sales and customer service.
• Strong retail selling and customer service skills.
• Good communication and interpersonal skills.
• Ability to work effectively with domestic and international customers.
• Good organisational and problem-solving skills.

Responsabilités

• Organise and coordinate the day-to-day operations of the retail store.
• Actively participate in frontline retail sales and customer service.
• Serve domestic and international customers and provide product information and recommendations.
• Support retail sales and customer service for customers from Asian markets.
• Welcome and assist tourism groups and other organised customer groups when they visit the store.
• Present and explain products and facilitate retail sales.
• Assist with product selection, product mix and purchasing recommendations.
• Monitor customer demand, purchasing patterns and retail sales performance.
• Identify products and product ranges suitable for different customer groups and markets.
• Prepare and coordinate staff rosters.
• Train, supervise and support retail sales staff.
• Plan and implement seasonal, product and in-store promotional activities.
• Monitor stock levels and coordinate replenishment.
• Maintain product presentation and store standards.
• Monitor customer feedback and retail sales performance.
• Identify opportunities to improve sales, product selection and customer service.
• Ensure workplace health and safety requirements are followed.

Connaissances

Retail management

Customer service

Communication

Organisational skills

Mandarin

English

Formation

Retail/Marketing degree

Description du poste

Kiwi Collective in Auckland is seeking a capable Retail Manager to lead the day-to-day operation of our automotive-parts inspired retail and customer-facing sales function.

The role emphasises frontline sales, stock management, and staff rostering, with a focus on serving domestic and international customers, including Asian markets, and communicating in English and Mandarin. A tertiary qualification in retail-related fields is advantageous.