Store Manager - Tauranga

Freedom Furniture; Bay of Plenty; On-site; NZD 90,000 - 120,000; Full time

Job summary

Freedom Furniture is seeking a Store Manager to lead a high‑performing team, shape customer experiences and deliver strong store results.

You’ll mentor, coach, roster effectively, drive profitability across sales and service metrics, and promote a safety‑first culture across your store. This role offers development through internal and external training, national mobility opportunities, and a generous staff discount.

Qualifications

• Experience leading teams to deliver exceptional customer service.
• Strong commercial sense with a track record of driving store results.
• Ability to develop talent through coaching and feedback.
• Experience rostering and managing day-to-day operations.

Responsibilities

• Lead and mentor your team to achieve KPIs and personal goals.
• Use commercial acumen to boost profitability across sales and related programs.
• Create a positive, high‑performance culture through regular feedback and coaching.
• Oversee rostering, financial performance, and onboarding of new team members.
• Champion a safety‑first mindset and proactive risk management.

Skills

Leadership

People management

Customer service

Commercial acumen

Coaching

Roster management

Job description

Lead the Way: Store Manager at Freedom

Why You’ll Be Excited About This Role

At Freedom, we’re on a mission to make beautiful things for the home available to everyone. As our Store Manager, you’ll be at the forefront of bringing this vision to life. You’ll inspire a team, delight customers, and shape the future of home furnishings. Your days will be filled with creative problem‑solving and developing talent through great leadership. You’ll have the power to make decisions that directly impact store performance, team engagement and customer satisfaction. This role is about creating a space for your team to excel.

How This Will Transform Your Career

Your career path at Freedom is yours to shape. We’ll work with you to create a personalised development plan aligned with your goals. You’ll have access to both internal and external training programs, equipping you with skills that extend far beyond retail management. As part of a national business, your career possibilities are endless.

Why You’ll Like Working Here

At Freedom, our focus is on our people. We’ve been certified as a Great Place to Work, and here’s why:

• Lucrative Rewards: Enjoy a competitive salary, kiwi saver, and quarterly bonus eligibility. Our generous incentive scheme is directly tied to your store’s performance – the better your store does, the more you earn.
• Spotlight on Success: Celebrate your successes at Freedom Conferences and Excellence Awards, where top performers are acknowledged companywide.
• Employee Perks: Transform your own living space with a 25% staff discount on all Freedom products, even on sale items!
• Supportive Environment: Be part of a friendly, collaborative team that values your input and supports your growth.
• National Career Mobility: Seize exciting opportunities to move nationally with business support when career advancement prospects emerge

What You’ll Be Working on

As our Store Manager, you’ll be the driving force behind your store’s success.

Your key responsibilities will include:

• Leading and mentoring your team to achieve their KPIs and personal goals
• Using your commercial acumen to boost profitability across sales, our interior decorator program, NPS, engagement, ATV, and strike rates
• Creating a positive, high-performance culture through regular feedback and coaching
• Overseeing day-to-day operations, including rostering, financial performance, and onboarding new team members
• Champions a safety-first mindset culture, empowering your team to proactively identify and mitigate risks

The Superstar We’re Seeking

We’re looking for a talented retail leader with:

• A proven track record in leading and motivating teams to deliver exceptional customer service
• Strong commercial acumen and a results-driven mindset that turns strategies into success stories
• A passion for interior design and home furnishings
• A commitment to fostering a workplace where everyone thrives