Store Manager - Queenstown And Frankton Outlet

Mons Royale; Queenstown; Hybrid; NZD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Industry discounts

Team events

Career growth

Job summary

Mons Royale Ltd in Queenstown is seeking a Retail Manager to lead two Queenstown locations, brand store and outlet, guiding performance and shaping the retail experience. This is a key leadership role with scope to influence customer journeys and store culture.

You'll oversee both sites, drive sales, manage stock and operations, and collaborate with national team to bring Mons Royale sustainability mission to life.

Qualifications

• Proven retail leadership with multi-site or high-volume experience.
• Track record of driving sales and leading teams.
• Motivated by sales targets and KPI's.
• Strong problem-solving skills and the ability to think on your feet in a fast-moving environment.
• Solid understanding of retail operations, including POS systems, stock management, and customer service best practices.

Responsibilities

• Lead, motivate, and develop a high-performing team to exceed KPIs and sales targets, leading from the floor 75% of the time across both Queenstown locations
• Deliver an exceptional in-store experience that amplifies our Mons Royale brand values
• Manage store operations, including stock control and pricing, cash handling, security, and visual merchandising
• Bring the brand to life through local activations, events, and partnerships
• Champion in-store training to grow product knowledge and sales confidence
• Keep stores compliant, safe, and aligned with company standards
• Act as the key link between stores and HQ, sharing insights, ideas, and opportunities

Skills

Retail leadership

Multi-site experience

Sales targets

Team leadership

Problem solving

Tools

POS systems

Stock management

Job description

At Mons Royale, we believe action and adventure sports can be a force for good - but most of the gear made for these sports is trashing the planet. That's why we're on a mission to shift riders from synthetics to natural fibres, designing high-performance Merino apparel that doesn't screw the places we love to play.

We're looking for a Retail Manager to lead the charge at our two Queenstown locations: our brand store and our outlet. This is an exciting opportunity to step into a key leadership role, drive performance, and help shape the future of our retail experience.

Are you a natural leader who can inspire a team to deliver outstanding customer experiences? Thrive in a fast-paced retail environment? Love action and adventure sports? Have a passion for sustainability? We want to hear from you.

Your role

As our Retail Manager, you'll oversee all aspects of retail across both stores, ensuring each location hits its goals while delivering an incredible experience for every customer. Working closely with the National Retail Manager and our global team, you'll drive sales, build community connections and cultivate a customer-first culture.

Responsibilities

• Lead, motivate, and develop a high-performing team to exceed KPIs and sales targets, leading from the floor 75% of the time across both Queenstown locations
• Deliver an exceptional in-store experience that amplifies our Mons Royale brand values
• Manage store operations, including stock control and pricing, cash handling, security, and visual merchandising
• Bring the brand to life through local activations, events, and partnerships
• Champion in-store training to grow product knowledge and sales confidence
• Keep stores compliant, safe, and aligned with company standards
• Act as the key link between stores and HQ, sharing insights, ideas, and opportunities

Requirements

• Proven experience in a retail leadership role, ideally with multi-site or high-volume experience
• A track record of driving sales and leading teams
• Motivated by sales targets and KPI's
• Strong problem-solving skills and the ability to think on your feet in a fast-moving environment
• Solid understanding of retail operations, including POS systems, stock management, and customer service best practices
• A proactive, hands-on approach with the ability to build an inclusive and motivated team culture
• Passion for sustainability, outdoor sports, and the Mons Royale brand mission

Benefits

• Competitive salary, performance bonuses, and industry discounts
• We offer competitive remuneration, discounted Mons Royale product, and access to discounts across the outdoor industry.
• Team-building activities and incentives: From staff rides to community events, we believe in fostering strong team connections both in and out of work.
• Growth opportunities: Mons Royale is a fast-growing brand, with lots of opportunities for career development in NZ and wider afield.
• Mountain town lifestyle and flexibility: The mountains are our playground, and we enable and encourage our staff to have a healthy work-life balance. We work hard and put in the hours, but we also believe in having a life outside of work.
• We value people and our team: Company culture is important to us. We're often adventuring in the mountains or catching up for a happy-hour bike ride. With offices in Squamish, Innsbruck and our hometown of Wānaka, we're a globally diverse workforce. We hire good humans from a wide variety of backgrounds, with all qualified applicants considered for employment.
• Embracing the entrepreneurial spirit: Being part of a fast-growing brand means there's never a dull moment. You'll likely be involved in opportunities that may fall outside your typical job description.

If you're ready to take the next step in your retail career and align your passion for the outdoors with a company making a difference, we'd love to hear from you!