Store Leadership Lead — CX & Operations

Bunnings Warehouse; Queenstown; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Team discount

Exclusive team member benefits

Parental leave 12 weeks

Festive gifts

Career growth

Job summary

Bunnings Warehouse in Queenstown, NZ, is seeking a Senior Supervisor to lead store operations, safeguard staff and create a welcoming customer experience each day.

You'll partner with the leadership team, coach team members on the shop floor, manage safety, stock replenishment and workflow, and drive continuous improvement.

This full-time role requires flexibility across morning, day and evening shifts, seven days a week, to deliver the best possible service to customers.

Qualifications

• Experience in a retail or customer-facing leadership or supervisory role.
• Confidence supporting store operations, including safety, stock management and customer service
• Strong communication and teamwork skills
• Ability to make decisions and solve problems in a practical way
• A focus on safety and creating a positive environment for team members and customers
• Availability to work across a rotating roster, including opening and closing shifts

Responsibilities

• Lead from the front, creating a welcoming, safe and well-presented store environment that sets the tone for a great customer experience
• Support day-to-day store operations, including opening and closing, and stepping into site leadership when required
• Coach and guide team members on the shop floor, helping them deliver knowledgeable and helpful service
• Keep the store running smoothly through effective workforce planning, stock flow and replenishment
• Drive a strong safety culture by promoting safe practices and supporting team wellbeing
• Resolve customer queries in a practical, helpful way that builds trust and loyalty
• Look for better ways of working, improving efficiency and supporting the rollout of new tools or processes
• Play a key role in onboarding and developing team members, supporting their growth and confidence on the job

Skills

Retail leadership

Customer service

Strong communication

Team coaching

Safety focus

Job description

Bunnings Warehouse in Queenstown, NZ, is seeking a Senior Supervisor to lead store operations, safeguard staff and create a welcoming customer experience each day.

You'll partner with the leadership team, coach team members on the shop floor, manage safety, stock replenishment and workflow, and drive continuous improvement.

This full-time role requires flexibility across morning, day and evening shifts, seven days a week, to deliver the best possible service to customers.