Senior Store Leader - Customer Experience & Ops

Bunnings; Queenstown; On-site; NZD 70,000 - 110,000; Full time

Benefits offered by this job

Team discount at Bunnings and Wesfarm-

Exclusive team member benefits (health

12 weeks paid parental leave

Festive gifts and discounts

Career development opportunities

Job summary

Bunnings is seeking a Senior Supervisor in Queenstown to lead front‑of‑store operations, shape the customer experience, and support the leadership team. You’ll ensure a safe, well‑stocked store and guide team members to deliver excellent service across openings, days, and evenings.

This role offers growth in leadership and hands‑on store management, with a focus on safety and team development. As part of our team, you’ll collaborate with leadership to build a positive culture, drive efficiency,

Qualifications

• Experience in a retail or customer‑facing leadership or supervisory role.
• Confidence supporting store operations, including safety, stock management and customer service.
• Strong communication and teamwork skills.
• Ability to make decisions and solve problems in a practical way.
• A focus on safety and creating a positive environment for team members and customers.
• Availability to work across a rotating roster, including opening and closing shifts.

Responsibilities

• Lead from the front, creating a welcoming, safe and well‑presented store environment that sets the tone for a great customer experience.
• Support day‑to‑day store operations, including opening and closing, and stepping into site leadership when required.
• Coach and guide team members on the shop floor, helping them deliver knowledgeable and helpful service.
• Keep the store running smoothly through effective workforce planning, stock flow and replenishment.
• Drive a strong safety culture by promoting safe practices and supporting team wellbeing.
• Resolve customer queries in a practical, helpful way that builds trust and loyalty.
• Look for better ways of working, improving efficiency and supporting the rollout of new tools or processes.
• Play a key role in onboarding and developing team members, supporting their growth and confidence on the job.

Skills

Retail leadership

Customer service orientation

Teamwork

Communication skills

Problem solving

Safety focus

Job description

Bunnings is seeking a Senior Supervisor in Queenstown to lead front‑of‑store operations, shape the customer experience, and support the leadership team. You’ll ensure a safe, well‑stocked store and guide team members to deliver excellent service across openings, days, and evenings.

This role offers growth in leadership and hands‑on store management, with a focus on safety and team development. As part of our team, you’ll collaborate with leadership to build a positive culture, drive efficiency,