Senior Supervisor - Builders

Bunnings Warehouse; Queenstown; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Team discount

Exclusive team member benefits

Parental leave 12 weeks

Festive gifts

Career growth

Job summary

Bunnings Warehouse in Queenstown, NZ, is seeking a Senior Supervisor to lead store operations, safeguard staff and create a welcoming customer experience each day.

You'll partner with the leadership team, coach team members on the shop floor, manage safety, stock replenishment and workflow, and drive continuous improvement.

This full-time role requires flexibility across morning, day and evening shifts, seven days a week, to deliver the best possible service to customers.

Qualifications

• Experience in a retail or customer-facing leadership or supervisory role.
• Confidence supporting store operations, including safety, stock management and customer service
• Strong communication and teamwork skills
• Ability to make decisions and solve problems in a practical way
• A focus on safety and creating a positive environment for team members and customers
• Availability to work across a rotating roster, including opening and closing shifts

Responsibilities

• Lead from the front, creating a welcoming, safe and well-presented store environment that sets the tone for a great customer experience
• Support day-to-day store operations, including opening and closing, and stepping into site leadership when required
• Coach and guide team members on the shop floor, helping them deliver knowledgeable and helpful service
• Keep the store running smoothly through effective workforce planning, stock flow and replenishment
• Drive a strong safety culture by promoting safe practices and supporting team wellbeing
• Resolve customer queries in a practical, helpful way that builds trust and loyalty
• Look for better ways of working, improving efficiency and supporting the rollout of new tools or processes
• Play a key role in onboarding and developing team members, supporting their growth and confidence on the job

Skills

Retail leadership

Customer service

Strong communication

Team coaching

Safety focus

Job description

Bunnings Warehouse – Queenstown, South Island

What's in it for you when you're part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart
• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
• 12 weeks paid parental leave, regardless of gender
• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
• We're genuinely invested in your career and no matter where you start with us, that pathway is yours to build

About the role

Step into a role where you're at the heart of the store, shaping the customer experience and supporting team success every day. As a Senior Supervisor, you'll partner closely with the leadership team to bring our store to life - making sure it's safe, well-stocked and ready for customers. This is your chance to build on where you've come from, taking your leadership experience to the next level while developing new skills and making a real impact.

At Bunnings, we're committed to Inspiring you to give it a red hot go - whether that's building your leadership capability, growing your career, or trying new ways of working.

This is a full time role and you need to have flexibility to work morning, day and evening shifts across the 7 days of the week is required so that we can provide the best experience to our customers.

What's involved

This is a hands-on leadership role where you'll contribute across all parts of store operations. You'll have the opportunity to:

• Lead from the front, creating a welcoming, safe and well-presented store environment that sets the tone for a great customer experience
• Support day-to-day store operations, including opening and closing, and stepping into site leadership when required
• Coach and guide team members on the shop floor, helping them deliver knowledgeable and helpful service
• Keep the store running smoothly through effective workforce planning, stock flow and replenishment
• Drive a strong safety culture by promoting safe practices and supporting team wellbeing
• Resolve customer queries in a practical, helpful way that builds trust and loyalty
• Look for better ways of working, improving efficiency and supporting the rollout of new tools or processes
• Play a key role in onboarding and developing team members, supporting their growth and confidence on the job

About You

You're someone who enjoys being part of a team and helping others succeed. You bring a practical mindset, stay calm under pressure and are confident stepping up when it counts. You're motivated by delivering a great experience for customers, and you take pride in creating a store environment that's organised, safe and ready for anything.

You'll thrive in this role if you:

• Enjoy working in a fast-paced, customer-facing environment
• Lead by example and take a hands‑on approach to supporting your team
• Communicate clearly and build strong working relationships across the store
• Stay organised and can balance multiple priorities across your shift
• Are open to learning, adapting and trying new ways of doing things
• Take ownership and look for opportunities to make a positive impact

You’ll be joining a collaborative team that values support, shared success and learning together.

What you’ll need

• Experience in a retail or customer‑facing leadership or supervisory role
• Confidence supporting store operations, including safety, stock management and customer service
• Strong communication and teamwork skills
• Ability to make decisions and solve problems in a practical way
• A focus on safety and creating a positive environment for team members and customers
• Availability to work across a rotating roster, including opening and closing shifts

Ready to join a team where you can grow, contribute and make a real difference? Help create a store experience our customers will keep coming back for.

Nau mai, haere mai - you'll be part of a workplace where you'll feel like you belong.

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. Join us in shaping a workplace that celebrates all voices, perspectives, and contributions and reflects the communities we serve across Aotearoa. We value te reo Māori and tikanga Māori, and we respect the whenua we do business on.

Please note, you must be age 15 or over to apply for a role at Bunnings.

We're all about fairness at Bunnings, and our team's here to support you every step of the way. If you need any adjustments, just let us know - we're here to help. If you've got the experience, skills, and drive to grow - but don't quite nail every part of the job description - we still want to hear from you. For support, contact us at .

Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we're here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you're ready to have a go, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.