Store Lead (NorthWest)

Vodafone New Zealand Limited; Auckland; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Southern Cross health insurance

Lifestyle leave

Staff discounts

Recognition programs

Career progression

Job summary

Vodafone New Zealand Limited is seeking a Retail Lead in Auckland to drive exceptional customer experiences and lead a team of Customer Champions at NorthWest Shopping Centre, Westgate. This full-time role requires roster flexibility and a hands-on approach to sales and service.

You will coach and develop staff, manage store operations, and collaborate with stakeholders on hiring and rostering, while maintaining a strong focus on achieving targets in a dynamic retail environment.

Qualifications

• At least 2 years of operational experience in a retail sales environment.
• Proven leadership to foster an engaged, collaborative team.
• Strong conflict navigation and composure under pressure.
• Flexible roster availability, including weekends.
• Track record of achieving sales targets and KPIs.
• Focus on people development and growth.
• Ability to coordinate hiring and staff rosters.

Responsibilities

• Ensure an exceptional customer experience in our retail environment.
• Monitor and achieve store KPIs and sales targets, coaching team members.
• Take accountability for the store's operational management.
• Lead a team of Customer Champions and a Floor Lead.
• Collaborate with internal stakeholders to facilitate hiring and rostering.
• Cultivate a customer-obsessed culture.

Skills

Operational leadership

Customer experience

KPI achievement

Coaching & mentoring

Conflict management

Flexible rostering

Sales target attainment

People development

Job description

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At One NZ, we're all about people serving people and connecting communities. As a Retail Lead, you'll be the driving force behind our Customer Champions, inspiring them to deliver unforgettable retail experiences for our customers and team. Reporting to an Area Lead, you'll provide dynamic leadership and performance coaching every day.

As a Retail Lead, you'll play a pivotal role in this transformation, helping to build a better-connected Aotearoa.

We pride ourselves on offering world-class service and innovative products, where you'll create meaningful connections that matter for our customers and teams while contributing to One NZ's commitment to a better-connected Aotearoa, New Zealand

This position is a Full-time role (40 hours per week, with Monday to Sunday availability required for rostered shifts) at our store in NorthWest Shopping Centre based in Westgate, Auckland.

Ko tō mahi – what you’ll do

• Ensure an exceptional customer experience in our retail environment by creating an engaging process that meets or exceeds customer needs.
• Monitor and achieve store KPIs and sales targets, motivating team members to reach their goals through one-on-one guidance, ongoing mentoring, and coaching.
• Take accountability and ownership of the store's operational management.
• Lead a team of Customer Champions and a Floor Lead.
• Collaborate closely with internal stakeholders to facilitate hiring processes and generate staff rosters.
• Cultivate a 'customer-obsessed' culture within the team.

Na tōu rourou - what you’ll bring

• At least 2 years of operational experience in a retail sales environment, with a comprehensive understanding of retail operations and processes, and the ability to implement process improvements where necessary.
• Demonstrated leadership skills with a proven ability to foster a highly engaged and collaborative team environment.
• Skilled in navigating conflict and maintaining composure in high-pressure situations.
• Possesses a flexible and open attitude, with a strong drive to prioritize customer satisfaction.
• Proven track record of achieving sales targets and KPIs, with the ability to inspire and motivate others to meet their goals.
• Strong focus on people development and growth, with a passion for helping individuals exceed their own expectations.
• Comfortable with working a flexible roster, including weekends.
• Earn a competitive sales commission on top of your base salary.
• Comprehensive sales training, coaching, and mentoring from industry experts
• Career progression pathways into business sales, management, or other areas of One NZ
• A fully subsidised Southern Cross health insurance cover for you and your family.
• Lifestyle leave where you can purchase an extra week or two of annual leave.
• Discounts on One New Zealand products, services and much more!
• Recognition programs to celebrate your sales achievements

Joining our whānau means more than just starting a new job - it’s the beginning of a journey that will challenge and inspire you to play your role in something bigger.

You’ll be part of a supportive team, immersed in unique workplace experiences, and working with cutting-edge technology that’s shaping the future. Whether you're keen to grow your industry skills or explore opportunities in a new environment, you'll have the chance to learn, lead, and thrive.

Because at One NZ, we don’t just connect people - we grow careers and empower futures, all while helping builda better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand.

At One NZ, we’re on a mission to shape a better-connected Aotearoa by delivering simpler and smarter products and services that truly make a difference to our customers.

As a valued member of our Retail team, you ’ re not just part of the journey - you ’ re the face and voice of it. Every interaction helps build trust, creates connection, and makes a real difference to our customers. We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger.

Whether you’re just starting out or looking for a fresh opportunity, here’s your chance to make a real impact. Grow your skills, be part of a team that celebrates care and community and help us bring connection to life for customers across Aotearoa.

Please note our recruitment process:

We're excited to welcome new talent to our team. Due to the nature and urgency of this role, we're prioritizing applicants who are based locally. To be eligible, you must be a New Zealand citizen, resident, or hold a valid work visa with at least 18 months remaining.

As part of our commitment to a safe and secure workplace, we conduct criminal and credit background checks. Please apply only if you're comfortable with this process.