STC Finance Administrator

University of Auckland; Auckland; Hybrid; NZD 62,000 - 67,000; Full time

Benefits offered by this job

Five weeks’ annual leave per annum

Hybrid model (office & remote)

Career development courses

Job summary

The University of Auckland's Shared Transaction Centre (STC) is seeking an STC Administrator (O2C) to manage accounts receivable processes and customer inquiries in a busy, high‑volume environment. You’ll work with internal and external stakeholders to ensure accurate, timely AR/O2C transactions and support process improvements.

Key requirements include ERP experience (PeopleSoft) and strong Excel skills, excellent organizational abilities, and a commitment to policy, control, and compliance.

Qualifications

• Experience in accounts receivable/O2C processes.
• Proven ability to maintain policy compliance in transactions.
• ERP experience with Excel proficiency.
• Ability to work in a high-volume environment with accuracy.

Responsibilities

• Interpreting stakeholder requests and providing clear, expert advice for policy compliance.
• Managing customer setup, invoice requests, credit notes, and reconciliations.
• Investigating and resolving complex billing and payment issues to reduce errors.
• Carrying out daily banking reconciliations and month-end tasks across multiple sources.

Skills

Organisational skills

Analytical skills

Excel proficiency

ERP experience

PeopleSoft

Customer-focused

Problem-solving

Policy & compliance

Tools

PeopleSoft

Job description

• UoA Department Name: Shared Transaction Centre

Company Description

Waipapa Taumata Rau| The University of Auckland

The University of Auckland is a great place to work! We have a collaborative and inclusive environment and offer many benefits not offered by other organisations.

The Shared Transaction Centre (STC) is the University of Auckland’s centralised ‘Procure to Pay’ and ‘Order to Cash’ centre. It is responsible for all purchasing, billing, and revenue collection activity for faculties and most service divisions. We perform an operational function, consolidating high volume finance transactional activities relating to the purchasing and supply of goods and services.

Job Description

Do you have experience in accounts receivable processes and do you consider yourself a administrative whiz?

Join our busy Finance Shared Transaction Centre as an STC Administrator (O2C). You’ll work with internal and external stakeholders to ensure all accounts receivable/O2C transactions are delivered accurately, on time, and in line with service levels. We’re after exceptional attention to detail, strong problem‑solving, and confidence navigating multiple systems and procedures—while helping reduce exceptions, drive automation, and improve the customer experience.

Your responsibilities will involve:

• Interpreting stakeholder requests and providing clear, expert advice to ensure policy compliance and positive outcomes.
• Managing customer setup and maintenance, processing invoice requests and credit notes, and ensuring accurate, efficient reconciliation.
• Investigating and resolving complex billing and payment issues, including re‑education of users to reduce repeat errors.
• Completing daily banking reconciliations across multiple sources; clearing unidentified payments; processing receipt files, dishonours, and transfers to meet critical month‑end timeframes (including related journals).
• Supporting the Order to Cash Team Leader to execute operational plans and meet agreed SLAs.
• Building effective relationships with key stakeholders and consistently delivering reliable, efficient, and accurate service.
• Contributing to process improvements and automation that lift quality, speed, and control.

This is a fulltime (37.5 hours per week), 6.5 -month fixed term position.

The remuneration is $62,000 - $67,000 per annum (pro rata), depending on skills and experience.

You’ve worked in a complex, high‑volume environment, thrive under time pressure, and stay current with accounts receivable/O2C best practice. You’re a people person with a can‑do attitude who balances accurate, high‑throughput processing with excellent service to students and corporate customers (transactions, refunds, invoice payments).

• Excellent organisational and analytical skills.
• Experience using an ERP (e.g., PeopleSoft) and strong Excel proficiency; quick to learn new, industry‑specific systems.
• Proven performance in a customer‑focused environment with strong problem‑solving abilities.
• A clear commitment to policy, control, and compliance in every transaction.

We offer an opportunity within New Zealand’s leading University that will have a positive impact on the lives of students. We also offer:

• Five weeks’ annual leave per annum
• Flexible working – Hybrid model (blend of in-office and remote)
• Over 300 different career development courses and programmes
• Discounted parking and various leisure and recreation services
• A diverse and inclusive working environment

Wednesday 23rd September, 2026

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpu iMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz