Solutions Analyst – Microsoft Core Services – Senior Associate

PwC New Zealand; Auckland; On-site; NZD 80,000 - 110,000; Full time

Benefits offered by this job

Discretionary bonus

Global network

Wellbeing allowance

Paid sick leave

Group health insurance

Job summary

PwC New Zealand in Auckland is seeking a Solutions Analyst to support PwC New Zealand’s Microsoft productivity and collaboration services. You’ll own applications, coordinate changes with PwC Global IT, and embed new services locally.

You’ll work to improve service performance, train staff, and maintain documentation while building strong relationships with PwC Global IT and PwC NZ colleagues. Flexible working and a collaborative culture are in focus.

Qualifications

• IT degree or related IT qualifications.
• Strong verbal and written communication skills.
• Ability to explain IT issues to the business in business language.

Responsibilities

• Act as the NZ Service Manager for Microsoft core services, working with PwC Global IT to understand upcoming changes, coordinate local readiness and escalate service issues
• Maintain oversight of Microsoft core services, including service performance, incidents, recurring issues, risks and improvement opportunities.
• Coordinate the introduction of new and enhanced Microsoft services into PwC New Zealand.
• Assess how Microsoft changes may affect business processes, staff experience, data and existing ways of working.
• Support staff adoption of new and changed Microsoft services through clear communications, guidance, training and engagement.
• Coordinate the escalation and resolution of Microsoft service issues, maintaining visibility and ownership through to an appropriate outcome.
• Maintain service documentation, knowledge articles, support guidance and training materials for Microsoft core services.

Skills

Verbal and written communication

Tech savvy

Business language skills

Education

IT degree or equivalent

Job description

Innovate. Build. Reinvent. Make your tech skills count at PwC New Zealand.

At PwC, our purpose is clear: to build trust in society and solve important problems.

This is a place to keep growing. You’ll learn from the best, take on meaningful challenges, and make a lasting impact for our clients, our communities, and Aotearoa.

People are what make us the leading professional services firm in New Zealand, and we are a firm full of energy, challenge, innovation and opportunities. We live our values of care, working together, acting with integrity, reimagining the possible, and making a difference, and pride ourselves on the vision and expertise we provide for our clients, which include many of the world’s top-tier companies and leading government organisations.

As a Solutions Analyst in NZiT, you will support the introduction, operation and ongoing improvement of PwC New Zealand’s Microsoft productivity and collaboration services.

The role combines application ownership, change coordination, staff adoption and liaison with PwC Global IT to ensure Microsoft changes are understood, supported and effectively embedded in New Zealand.

Your day-to-day could include:

• Act as the NZ Service Manager for Microsoft core services, working with PwC Global IT to understand upcoming changes, coordinate local readiness and escalate service issues
• Maintain oversight of Microsoft core services, including service performance, incidents, recurring issues, risks and improvement opportunities.
• Coordinate the introduction of new and enhanced Microsoft services into PwC New Zealand.
• Assess how Microsoft changes may affect business processes, staff experience, data and existing ways of working.
• Support staff adoption of new and changed Microsoft services through clear communications, guidance, training and engagement.
• Coordinate the escalation and resolution of Microsoft service issues, maintaining visibility and ownership through to an appropriate outcome.
• Maintain service documentation, knowledge articles, support guidance and training materials for Microsoft core services.

A strong understanding of technology and how it can support better business outcomes.

• IT degree or related IT qualifications
• Strong verbal and written communication skills
• Resilience during times of high pressure
• Approachable and interested in establishing positive working relationships
• Excellent process driven organisational skills
• Ability to explain IT issues to the business in business language
• A collaborative approach to working with third party and outsourced providers

• Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals
• Growth - Global network; leadership development; A.I. tools and training; formal learning pathways
• Wellbeing - $250 annual wellbeing allowance; Life & income protection; Sonder/EAP/Headspace; 15 days’ paid sick leave; group-rate health insurance (eligibility applies)
• Reputation - PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems.
• Flexibility - Flexible working; supportive coaching culture
• Time off - Two paid recognition days off provided each year during our annual summer shutdown period; purchase up to two extra weeks’ annual leave
• Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave