Senior Solutions Analyst, Microsoft Services Lead

PwC New Zealand; Auckland; On-site; NZD 80,000 - 110,000; Full time

Benefits offered by this job

Discretionary bonus

Global network

Wellbeing allowance

Paid sick leave

Group health insurance

Job summary

PwC New Zealand in Auckland is seeking a Solutions Analyst to support PwC New Zealand’s Microsoft productivity and collaboration services. You’ll own applications, coordinate changes with PwC Global IT, and embed new services locally.

You’ll work to improve service performance, train staff, and maintain documentation while building strong relationships with PwC Global IT and PwC NZ colleagues. Flexible working and a collaborative culture are in focus.

Qualifications

• IT degree or related IT qualifications.
• Strong verbal and written communication skills.
• Ability to explain IT issues to the business in business language.

Responsibilities

• Act as the NZ Service Manager for Microsoft core services, working with PwC Global IT to understand upcoming changes, coordinate local readiness and escalate service issues
• Maintain oversight of Microsoft core services, including service performance, incidents, recurring issues, risks and improvement opportunities.
• Coordinate the introduction of new and enhanced Microsoft services into PwC New Zealand.
• Assess how Microsoft changes may affect business processes, staff experience, data and existing ways of working.
• Support staff adoption of new and changed Microsoft services through clear communications, guidance, training and engagement.
• Coordinate the escalation and resolution of Microsoft service issues, maintaining visibility and ownership through to an appropriate outcome.
• Maintain service documentation, knowledge articles, support guidance and training materials for Microsoft core services.

Skills

Verbal and written communication

Tech savvy

Business language skills

Education

IT degree or equivalent

Job description

PwC New Zealand in Auckland is seeking a Solutions Analyst to support PwC New Zealand’s Microsoft productivity and collaboration services. You’ll own applications, coordinate changes with PwC Global IT, and embed new services locally.

You’ll work to improve service performance, train staff, and maintain documentation while building strong relationships with PwC Global IT and PwC NZ colleagues. Flexible working and a collaborative culture are in focus.