Social Media Community Manager

Placements24; Queenstown; Hybrid; NZD 55,000 - 82,000; Full time

Benefits offered by this job

Hybrid work in Queenstown

Health & wellness benefits

Industry events & training

Impactful community-building role

Job summary

Placements24 in Queenstown is seeking a vibrant Social Media Community Manager to foster and grow online communities. You will be the voice of the brand, engage with followers, address inquiries, and build brand loyalty across social platforms.

Based in Queenstown, you will collaborate with customer support and marketing teams to ensure a consistent voice, organize online events, and cultivate positive interactions while monitoring sentiment and trends to inform strategy.

Qualifications

• Proven experience as a Community Manager, Social Media Coordinator, or similar role.

Responsibilities

• Monitor and actively engage in conversations across all company social media channels.

Skills

Community management experience

Excellent communication

Interpersonal skills

Customer service skills

Social media understanding

Tools

Social media analytics tools

Job description

About the Role

Our client is seeking a vibrant and engaging Social Media Community Manager to foster and grow their online communities. This role is essential for building brand loyalty, managing customer interactions, and enhancing our client's reputation across social platforms. Based in Queenstown , you will be the voice of the brand online, actively participating in conversations, addressing inquiries, and creating a positive and interactive community environment. Your ability to connect with people and build relationships online will be key to your success.

Key Responsibilities

• Monitor and actively engage in conversations across all company social media channels.
• Respond promptly and professionally to comments, messages, and customer inquiries.
• Develop and implement community engagement strategies to foster interaction and loyalty.
• Create and curate user-generated content and encourage community participation.
• Identify and report on community sentiment, trends, and potential issues to the marketing team.
• Collaborate with customer support and marketing teams to ensure a consistent brand voice and message.
• Organize and promote online events, contests, and Q&A sessions to boost engagement.

Requirements

• Proven experience as a Community Manager , Social Media Coordinator, or similar role.
• Excellent communication, interpersonal, and customer service skills.
• Strong understanding of social media platforms and community management best practices.
• Ability to empathize with users and respond effectively to a wide range of inquiries.
• Experience with social media monitoring and analytics tools.
• Passion for building online communities and fostering positive relationships.

Benefits

• Competitive salary and potential for performance-based recognition.
• Hybrid work model combining remote flexibility with team collaboration in Queenstown .
• Comprehensive health and wellness benefits.
• Opportunities to attend industry events and training sessions.
• Be a key part of building and nurturing a strong online community.