SME Client Executive

Aon; New Plymouth; Hybrid; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Health and Life Insurance

Hybrid working arrangements

Employee Assistance Programme (EAP)

Job summary

Aon in New Zealand is seeking a proactive SME Client Services professional to deliver high-quality support across the SME portfolio. You will own the client journey, work with Claims and ABS teams, and promote services to existing and new clients, with a focus on accurate, timely advice.

Based in Whanganui or New Plymouth (Palmerston North also possible), this hybrid role offers health insurance, income protection, and an opportunity to contribute to continuous improvement and client outcomes

Qualifications

• Client-first mindset and relationship-building
• Clear written and verbal communication to explain insurance concepts
• Collaborative approach with Claims, ABS and internal colleagues
• Commercial awareness and ability to match client needs to solutions
• Problem-solving mindset with proactive issue resolution
• Resilience and adaptability in a changing environment

Responsibilities

• Manage end-to-end client journey with Claims and ABS colleagues to ensure timely support
• Lead renewal and mid-term discussions with clients
• Contribute to client planning with Client Directors/Managers
• Optimize systems and processes for efficiency, compliance and client experience
• Champion continuous improvement using data and best practices

Skills

Client-focused

Communication

Collaboration

Commercial awareness

Problem solving

Resilience

Education

Level 5 Fire and General qualification

Job description

As a key member of our regional SME team, you’ll play an important role in delivering excellent service to existing and new clients across the SME portfolio. You’ll work collaboratively across the business, to ensure a seamless, positive client experience.

We are open for this role to be based in Whanganui or New Plymouth as a preference, however we would also consider Palmerston North as a base.

The Mahi

You’ll be responsible for delivering high-quality client support, owning a SME portfolio where you will promote services, conduct risk management and working alongside the wider team to deliver solutions to Aon clients.

You Will Also

• Manage the end-to‑end client journey, working closely with Claims teams and Aon Business Services (ABS) colleagues to ensure smooth, timely support.
• Lead renewal and mid-term discussions, ensuring advice is timely, accurate, and aligned with client needs.
• Contribute to client planning alongside Client Directors/Managers.
• Optimise systems and processes to drive efficiency, scalability, compliance, and a strong colleague and client experience!
• Champion continuous improvement, using data insights and best practice to deliver predictable, high‑standard outcomes.

About You

You’ll be a natural communicator who understands how to tailor to the situation, whether it be face to face, over the phone or through written correspondence. We’re looking for someone who enjoys working with clients, systems and detail - and who takes pride in getting things right the first time. You will ideally bring:

Skills And Experience That Will Lead To Success

• Client-first mindset - you genuinely care about delivering great client outcomes and building long-term relationships.
• Strong communication skills - confident and professional in both written and verbal communication, with the ability to explain insurance concepts clearly.
• Collaborative approach - enjoy working as part of a regional team and partnering with Claims, ABS and other internal colleagues to support the client journey!
• Commercial awareness - an interest in business and risk, with the ability to understand client needs and match them to appropriate solutions.
• Problem-solving mindset - proactive in following up, resolving issues and finding practical solutions for clients and colleagues.
• Resilience and adaptability - able to stay calm under pressure, adapt to change and maintain a positive, professional attitude.

A level 5 Fire and General qualification is required for this role. (Or if you are currently on the pathway to being qualified, or have qualifications in other areas of insurance we maybe able to consider your application)

Why Aon?

At Aon, we're in the business of making better decisions. Our purpose is to help protect and enrich the lives of people around the world by providing clients with the clarity and confidence to make better decisions.

What's On Offer?

• Health and Life Insurance, plus Income Protection options.
• Hybrid working arrangements.
• Employee Assistance Programme (EAP) services.

Aon values an innovative workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, sexual orientation, gender identity, national origin, age, disability, marital, domestic partner status, or other legally protected status.

We encourage applications from everyone and offer reasonable adjustments for individuals with disabilities during application, interviews, and job duties. For details on accommodations, email [e-mail].