Small Animal Associate Veterinarian: Client-Focused Care

Jobspace; Wellington; On-site; NZD 39,000 - 48,000; Full time

Job summary

All Star Cleaning, operated by JV BRAR Enterprises Limited, seeks a Cleaning Services Manager to lead day-to-day cleaning operations across multiple sites in the Wellington region. You will coordinate staff, client requirements, schedules and quality standards while managing costs and supplies.

The role includes recruiting, training and supervising staff, maintaining health and safety practices, and building strong client relationships.

Qualifications

• Sound knowledge of commercial cleaning methods, equipment and quality standards.
• Experience supervising cleaning staff and coordinating daily service operations.
• Ability to prepare rosters and coordinate work across multiple sites.
• Understanding of health and safety requirements in cleaning environments.
• Good written and verbal communication with clients and employees.

Responsibilities

• Plan, organise, manage and review day-to-day cleaning operations for residential and commercial sites.
• Coordinate contracts and ensure services meet client requirements, schedules and quality standards.
• Prepare rosters and site allocations based on workload and staff availability.
• Recruit, train, supervise and support cleaning staff; monitor attendance and performance.
• Communicate with clients about service requirements, feedback and changes.
• Inspect sites, address issues and implement corrective actions as needed.
• Assist with proposals, estimates and operational plans for clients.
• Monitor costs, supplies, and equipment; manage stock and procurement.

Skills

Cleaning methods

Staff supervision

Roster planning

Health and safety

Client communication

Education

NZQF Level 5+

Tools

MS Office

Job description

Cleaning Services Manager

All Star Cleaning, operated by JV BRAR Enterprises Limited, provides professional cleaning services to residential and commercial clients throughout the Wellington region. As our business continues to grow, we are seeking an experienced and capable Cleaning Services Manager to lead our cleaning operations, support our workforce and maintain consistently high service standards.

About the Role

The Cleaning Services Manager will plan, organise and control the day-to-day delivery of the company's cleaning services. The role includes coordinating employees, client requirements, work schedules, quality standards, supplies and operational resources across multiple cleaning sites.

Key Duties and Responsibilities

• Plan, organise, manage and review the day-to-day operations of the company's residential and commercial cleaning services.
• Coordinate cleaning contracts and ensure services are delivered according to agreed client requirements, schedules and quality standards.
• Prepare staff rosters, cleaning schedules and site allocations based on contractual requirements, workloads and employee availability.
• Recruit, induct, train, supervise and support cleaning staff, including monitoring attendance, productivity, conduct and performance.
• Allocate duties and provide clear instructions regarding cleaning methods, client expectations, health and safety requirements and site-specific procedures.
• Conduct regular site inspections and quality-control checks, identify service issues and arrange prompt corrective action.
• Communicate with clients regarding service requirements, schedules, feedback, complaints and changes to cleaning contracts.
• Investigate and resolve client concerns promptly and professionally and maintain positive client relationships.
• Assist with preparing service proposals, quotations, operational plans and cost estimates for new and existing clients.
• Monitor staffing requirements, equipment usage, cleaning-supply expenditure and other operating costs.
• Order and maintain appropriate stocks of cleaning products, consumables, uniforms and equipment.
• Coordinate the maintenance, repair or replacement of cleaning machinery and equipment.
• Develop and implement cleaning procedures, quality-control systems and operational policies.
• Ensure cleaning activities comply with workplace health and safety requirements, chemical-handling procedures and applicable regulations.
• Maintain accurate records, including rosters, attendance records, inspection reports, stock records, incident reports and client communications.
• Identify opportunities to improve productivity, service quality, client retention and business growth.
• Report to the company director on operational performance, staffing matters, client feedback and business requirements.

Applicants must meet at least one of the following requirements:

• At least two years of relevant experience in the commercial or industrial cleaning industry, including experience supervising or managing cleaning staff and daily service operations; OR
• A qualification at NZQF Level 5 or above.

Skills and Attributes

• Sound knowledge of commercial cleaning methods, equipment, chemicals and quality standards.
• Demonstrated ability to supervise employees, prepare rosters and coordinate work across multiple sites.
• Strong organisational, time-management, leadership and problem-solving skills.
• Good written and verbal communication skills and the ability to work effectively with clients and employees from diverse backgrounds.
• Sound understanding of workplace health and safety requirements.
• Basic computer skills and the ability to maintain operational and administrative records.
• Ability to work independently, manage competing priorities and respond appropriately to operational issues.
• A full or restricted New Zealand driver licence, or the ability to obtain one, as regular travel between client sites may be required.

Availability

The successful candidate must be available to work in accordance with the operational requirements of the business. This may include early mornings, evenings, weekends or public holidays when reasonably required. The role provides a minimum of 30 hours and a maximum of 45 hours per week.

Employment: Permanent, full-time

Hours: Minimum 30 hours and maximum 45 hours per week

Pay rate: $28.00-$35.00 per hour, depending on skills, qualifications and experience

Location: Lower Hutt 5010, with travel to client sites across the Wellington region