Site Operations Lead, Aged Care Village

Oceania Group; Auckland; In loco; NZD 100.000 - 140.000; Tempo pieno

Descrizione del lavoro

Oceania Group invites a capable leader to support Eden Care Centre and Retirement Village in Auckland. You will partner with the General Manager to steer day-to-day operations, focusing on resident experience, hospitality, and service delivery across the site.

This hands-on leadership role requires building strong relationships with residents, families, and staff, while managing priorities, budgeting, and quality. Weekend cover is required on a rotating basis.

Competenze

• Experience in a service environment ideally from healthcare, aged care, retirement living, hospitality or business operations.
• Developing people leadership skills and the ability to bring different teams together.
• Strong organisational and prioritisation abilities with attention to service quality.

Mansioni

• Contribute to the day-to-day operations leadership and performance of the site.
• Provide operational oversight across resident experience, housekeeping, and village events.
• Collaborate with department leads to deliver high standards of care and service.
• Build strong relationships with residents, families and whānau, team members and key stakeholders.
• Support and coach leaders and team members, establishing clear expectations and accountability.
• Monitor key operational measures such as occupancy, labour, expenditure, resident experience and service performance.
• Contribute to budgeting, forecasting, reporting and operational planning.
• Support recruitment, induction, retention, performance and development across the site.
• Coordinate resident feedback and complaints, ensuring actions are followed through and sustained.
• Support quality, compliance, health and safety, and continuous improvement initiatives.
• Provide leadership continuity when the General Manager is unavailable.

Conoscenze

Service leadership experience

People leadership

Relationship building

Organization and prioritization

Commercial awareness

Decision making

Communication skills

Driver Licence (NZ)

Descrizione del lavoro

Oceania Group invites a capable leader to support Eden Care Centre and Retirement Village in Auckland. You will partner with the General Manager to steer day-to-day operations, focusing on resident experience, hospitality, and service delivery across the site.

This hands-on leadership role requires building strong relationships with residents, families, and staff, while managing priorities, budgeting, and quality. Weekend cover is required on a rotating basis.