Showroom Host & Receptionist

Giltrap; Auckland; Hybrid; NZD 30,000 - 41,000; Full time

Benefits offered by this job

Ongoing training and qualifications

CARE Programme for Health and Wellbe​​

Paid day off on your birthday

Two paid days off to volunteer

Job summary

Giltrap Group is seeking a Showroom Host & Receptionist in Auckland. You will be the face of the showroom, greeting customers and ensuring a high-end experience while supporting sales and day-to-day operations.

Ideal candidates are highly organised with customer service experience, excellent communication, and a professional presentation. A team player who can assist the wider dealership team is valued.

Qualifications

• Highly organised with experience in a similar role.
• Customer service experience and a passion for cars.
• Excellent written and verbal communication.

Responsibilities

• Meet and greet customers entering the showroom/store.
• Provide a professional and welcoming first point of contact.
• Assist customers with merchandise enquiries and sales.
• Accurately document and record customer leads and relevant information.
• Maintain cleanliness and presentation of the showroom/store at all times.
• Support daily store operations and general administrative tasks as required.
• Ensure merchandise displays are maintained and presented to brand standards.
• Represent the brand in a professional manner at all times.
• Escalate customer enquiries or issues to management where required.

Skills

Communication skills

Customer service

Organisational skills

Personal presentation

Team player

Job description

Join Giltrap Group as a Showroom Host & Receptionist

Are you ready to steer your career in the right direction? Do you thrive in a dynamic and fast-paced environment? This role promises growth potential and the chance to make a real impact.

As our Showroom Host & Receptionist, you will be the face of the Showroom, interacting with all customers to ensure a high-end customer experience is provided.

Key Responsibilities

• Meet and greet customers entering the showroom/store
• Provide a professional and welcoming first point of contact
• Assist customers with merchandise enquiries and sales
• Accurately document and record customer leads and relevant information
• Maintain cleanliness and presentation of the showroom/store at all times
• Support daily store operations and general administrative tasks as required
• Ensure merchandise displays are maintained and presented to brand standards
• Represent the brand in a professional manner at all times
• Escalate customer enquiries or issues to management where required

About You

Our ideal candidate ideally is highly organised and has previous experience in a similar role. Alternatively, you may be someone with previous customer service experience and a passion for cars! We're looking for someone who brings:

• Exemplary communication skills - both written and verbal
• Excellent customer service skills to build lasting impressions with our valued customers
• Strong organisational skills
• High standards of personal presentation
• A team player who is proactive and willing to lend a hand to support the wider dealership team

What We Offer

When you join Giltrap Group, you're joining New Zealand's leading automotive group. We provide training, ongoing support, and genuine career prospects. You'll enjoy a competitive pay rate, and access to:

• Ongoing training and opportunities to gain qualifications: We invest in your professional growth with continuous learning and development programmes.
• Comprehensive CARE Programme for Health and Wellbeing: Our CARE Programme includes initiatives to support your physical, mental, and general wellbeing.
• A paid day off on your birthday: Celebrate your special day with a paid day off on your birthday.
• 2 paid days off to volunteer at a community organisation: Give back to the community with two paid days off to volunteer

About Us

At Giltrap Group, we're more than just a business - we're a family-owned New Zealand company with a passion for cars and a commitment to our people. Our shared vision is to be a great New Zealand company driven by the love of cars. We excel in customer service and build enduring partnerships, by valuing each other, working together, and going the extra mile every time.