Shift Manager

JobSpace; New Zealand; On-site; NZD 36,000 - 51,000; Full time

Job summary

Jora New Zealand is seeking a Shift Manager for a Queenstown store. You will supervise daily operations, lead a busy team, manage stock, and ensure food safety and service standards are met during shifts.

The role requires 3+ years in supervision within hospitality/retail, strong communication, and flexibility to work evenings and weekends. This is a full-time position with a pay rate of 31.50 NZD per hour.

Qualifications

• Min 3 years of supervisory/management experience in fast-food, hospitality, restaurant, retail.
• Strong communication and interpersonal skills.
• Ability to work in a busy, fast-paced environment.
• Willingness to work evenings, weekends and public holidays.
• Level 5+ diploma/degree in Hospitality/management/retail or related field.

Responsibilities

• Supervise store operations during assigned shifts and ensure standards.
• Lead, motivate and support team members to achieve results.
• Assign tasks and responsibilities for each shift.
• Train and coach employees on store procedures and customer service.
• Monitor staff performance and provide feedback.
• Ensure orders are prepared accurately and on time.
• Maintain high levels of customer service and handle enquiries/ complaints.
• Monitor food preparation, quality and presentation.

Skills

Communication skills

Interpersonal skills

Customer service

Problem solving

Team motivation

Education

Diploma/degree in Hospitality/Management/Retail

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

– Queenstown-Lakes District, South Island

We are looking for a shift manager for our store based in Queenstown. As a shift Manager, you will be responsible for supervising the store during assigned shifts and ensuring that daily operations are carried out efficiently and in accordance with company, food safety, health and safety, customer service and operational standards. This is a hands‑on management position involving staff supervision, customer service, food preparation and quality control, stock management, cash handling and general store operations.

Key Responsibilities include, but not limited to:

• Supervise and coordinate the operations of the store during assigned shifts.
• Lead, motivate and support team members to achieve desired results.
• Allocate tasks and responsibilities to staff during each shift.
• Train, supervise and support employees in store procedures and customerservice.
• Monitor staff performance and provide appropriate guidance and feedback.
• Ensure customer orders are prepared accurately and within required servicestandards.
• Maintain high standards of customer service and deal with customer enquiriesand complaints.
• Monitor food preparation, product quality and presentation.
• Ensure food safety, hygiene and workplace health and safety procedures arefollowed.
• Monitor stock levels and assist with ordering, receiving and storing food andpackaging supplies.
• Monitor wastage and take reasonable steps to minimize product loss.
• Complete opening and closing procedures.
• Manage cash, EFTPOS and till procedures and complete required shiftreconciliation.
• Monitor sales and store performance during assigned shifts.
• Maintain cleanliness and presentation of the store, kitchen, equipment andcustomer areas.
• Identify and report equipment, maintenance and operational issues.
• Assist with staff rostering and shift planning where required.
• Coordinate delivery operations where applicable.
• Resolve day-to-day operational issues and elevate matters to the authorizedperson when necessary.
• Ensure company policies and procedures are implemented.
• Manage the overall operation and performance of the store.

Skills and Experience

To be successful in this role, you will have:

• At least 3 years of relevant supervisory or management experience in fastfood, hospitality, restaurant, retail or a similar environment; or a minimum of level5 or higher diploma/degree qualification inHospitality/management/retail/business or any other field.
• Strong communication and interpersonal skills.
• Good customer service and problem-solving skills.
• Ability to work effectively in a busy, fast-paced environment.
• Ability to train, coach and motivate team members.
• Flexibility to work evenings, weekends and public holidays as required.

This is a full-time permanent position with a minimum of 30 hours per week and the pay rate for this position will be 31.50 NZD per hour.