Shareholder & Customer Services Specialist

Alliance Group Limited; Invercargill City; On-site; NZD 50,000 - 70,000; Full time

Benefits offered by this job

One week's extra annual leave

Wellbeing program

Development opportunities

Competitive remuneration

Job summary

Alliance Group Limited in Invercargill is seeking a proactive Shareholder & Customer Services Representative to support shareholders, suppliers, customers and internal teams. You will handle enquiries, resolve issues, and maintain master data for the Livestock Division.

You will collaborate with Livestock Representatives and processing sites to ensure timely, accurate service and support GN stakeholder needs. Attention to detail and problem-solving are essential in a fast-paced environment.

Qualifications

• Proven experience in a customer service or support role.
• Strong communication and relationship-building skills.
• Confidence handling enquiries, complaints, and conflict resolution.
• Excellent organisational and time-management skills.
• High attention to detail and commitment to data accuracy.

Responsibilities

• Managing customer, shareholder, and supplier enquiries across multiple communication channels.
• Taking ownership of issues and complaints through to resolution.
• Maintaining accurate customer and shareholder records and master data.
• Supporting store stock and grazing transactions.
• Assisting with debtor follow-up activity where required.
• Providing Farm Alliance administration support, including account setup and password management.
• Acting as a key user for systems and processes and supporting continuous improvement initiatives.
• Building strong relationships with both internal and external stakeholders.

Skills

Customer service

Communication

Relationship building

Time management

Attention to detail

Problem solving

Tools

Microsoft Office

ERP systems

Job description

Alliance Group Limited in Invercargill is seeking a proactive Shareholder & Customer Services Representative to support shareholders, suppliers, customers and internal teams. You will handle enquiries, resolve issues, and maintain master data for the Livestock Division.

You will collaborate with Livestock Representatives and processing sites to ensure timely, accurate service and support GN stakeholder needs. Attention to detail and problem-solving are essential in a fast-paced environment.