Services Transition Manager

cubic; Wellington; On-site; NZD 100,000 - 140,000; Full time

Job summary

Cubic Transportation Systems in Wellington, NZ, seeks a Services Transition Manager to lead pre- and post-sales service delivery, ensuring smooth transition into production and ongoing operation. You’ll influence service design, define KPIs/SLA, and drive improvements across regional teams and vendors.

Responsibilities include coordinating across business units, technology teams, and customers, monitoring processes, and delivering business analysis and recommendations to optimize service

Qualifications

• Degree or Diploma in business, management, engineering or related discipline, or equivalent experience.
• ITIL foundation certificate or above.

Responsibilities

• Represent the services team as a key stakeholder during the Service Lifecycle of new and enhanced products or services, ensuring operational requirements are captured and KPI/SLA measurement is defined.
• Lead analysis of new and changed solutions to enable transition into regional services with supporting processes and system configurations.
• Act as a liaison across business units, technology departments, and vendors for regional services regarding new/changed services.
• Monitor and update services processes with customer and services teams per global guidelines.
• Identify opportunities for efficiencies and innovation; lead a team delivering business analysis and recommendations.
• Build and develop strong relationships with Cubic customers and internal departments.
• Lead and enable service quality monitoring for regional services.
• Ensure local implementation of service transition initiatives and government services for commercial success.
• Ensure staffing, tools and business processes are in place for key operating areas.
• Monitor progress to plan and take corrective actions as needed.
• Support development, implementation and proposals for new products/services in the government services environment.

Skills

Stakeholder management

Process development

SDLC experience

Service transition

Business analysis

Excel

Project management

ITIL

Customer documentation

Education

Degree or Diploma in business/management/engineering

ITIL foundation certificate or above

Tools

Microsoft Project

Microsoft Office

Job description

Business Unit:

Cubic Transportation Systems

Company Details:

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

Job Details:

Job Summary:

The Services Transition Manager provides leadership and direction for the delivery of pre- and post- sales services and support to customers (current and new) by identifying opportunities for improvements and value add to the customer. The Services Transition Manager is responsible for facilitating the operational / services components of service design and transition influencing the technical design to ensure that services can be transitioned into production and operated successfully.

Essential Job Duties and Responsibilities:

• Under the direction of management, represent the services team as a key stakeholder during the Service Lifecycle of new and enhanced products or services ensuring that operational requirements are clearly articulated and factored into the design including performance, KPI/SLA measurement and reporting, monitoring and customer experience requirements
• Lead the analysis of new and changed solutions to ensure that they can be effectively transitioned into regional services including the development and implementation of relevant supporting processes and system configurations
• Act as a liaison across all functional areas, including business units, the technology departments, and outside vendors for regional services with respect to new and changed services
• Monitor, review and update services processes in partnership with the customer and services teams in line with global process guidelines
• Identify opportunities for efficiencies and innovation and lead a team that performs business analysis and prepares recommendations and business plans / cases as needed
• Build and develop strong relationships with Cubic customers and across internal departments
• Lead and enable service quality monitoring to the regional services team
• Ensure the local implementation of service transition initiatives capturing requirements to enable ensure the relevant government services environment is established for commercial success
• Ensure all staffing, services tools and business processes are in place for key large operating areas of the relevant government services environment
• Monitor progress to plan against the implementation schedule and take corrective action as and when required
• Participate in the development, implementation and proposals for new products and services for the relevant government services environment

General Duties and Responsibilities:

• Comply with Cubic's Quality Management System
• Comply with Cubic Occupational Health, Safety and Environment policies and procedures
• Comply with security in accordance with established policies and procedures
• Comply with Cubic Human Resources Procedures
• Other duties as requested

Minimum Job Requirements:

Qualifications

• Degree or Diploma in either, business, management, engineering, related discipline or equivalent experience.
• ITIL foundation certificate or above

Skills/Experience/Knowledge

• Extensive experience in working across organisations between technical, project and business stakeholders
• Extensive experience with process development and report specification
• Experience in the SDLC
• Previous experience managing successful service transition
• Previous experience in meaningful business analysis
• High level of proficiency with Microsoft Office package, especially with the use of Excel Project management experience
• Understanding of ITIL or experience in an ITIL organisation
• Experience working with a customer and developing business design documentation

Personal Qualities

• Excellent communication skills with the ability to communicate new ideas/issues to others as well as effectively interface with employees, management and customers
• Strong stakeholder management skills
• Very detail orientated and be able to plan and work flexibly to a deadline
• Strong analytical and problem-solving skills
• Able to travel periodically to other Cubic offices and customer sites as required
• Ability to deal with tact and professionalism at all times when interfacing with su