Service Technical & Training Specialist

JobSpace; Auckland; On-site; NZD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive base salary

Performance incentives

Job summary

CNH Industrial is seeking a Service Technical & Training Specialist – Harvesters to support dealer technicians across Australia and New Zealand. You will apply your hands‑on harvester expertise to improve product performance and deliver technical training regionally.

This senior role emphasizes traveling for training, diagnosing complex issues, and collaborating with product specialists to uplift dealer capability and customer outcomes within ANZ.

Qualifications

• Strong hands-on experience with harvesters and agricultural machinery.
• 3+ years diagnosing and repairing major machine systems (engines, hydraulics, transmissions).
• Ability to read electrical and hydraulic schematics.
• Willingness to travel across the ANZ region.
• MS Office skills; training experience is a strong advantage.

Responsibilities

• Support dealer technicians with advanced remote and structured diagnosis of harvester issues.
• Identify and track emerging product concerns and escalate for timely resolution.
• Provide product performance feedback and contribute to market reporting and Product Improvement Programs.
• Develop and deliver structured technical training programs for dealer technicians across Australia and New Zealand.
• Travel primarily for scheduled training delivery, with dealer visits and customer engagements.
• Collaborate with field teams, product specialists and dealers to continuously improve harvester support outcomes.

Skills

Hands-on harvester experience

Schematics reading

MS Office skills

Travel readiness

Training experience

Analytical ability

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world. From developing products that run on alternative power to productivity‑enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you're in the right place. Grow a Career. Build a Future! Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can't happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers. We are proud to be a certified Great Place to Work, showcasing our commitment to fostering a positive and inclusive workplace culture.

Job Purpose:

Are you an experienced harvester technician looking to step into a regional technical and training role where your expertise genuinely matters? We are seeking a Service Technical & Training Specialist – Harvesters to support dealer technicians, improve product performance, and deliver technical training across Australia and New Zealand. This role is designed for someone with strong hands‑on harvester experience who wants to support, train and uplift dealer technicians across the ANZ region - with travel that is structured and primarily focused on training delivery. This is a hands‑on, senior technical role suited to someone with deep harvester experience who enjoys solving complex problems, supporting others, and contributing to product improvements at a regional level.

Key Responsibilities:

• Support dealer technicians with advanced remote and structured diagnosis of complex harvester issues
• Identify and track emerging product concerns, escalating through established processes to support timely and proactive resolution
• Provide detailed product performance feedback and contribute to market reporting and Product Improvement Programs
• Develop and deliver structured technical training programs for dealer technicians across Australia and New Zealand
• Travel primarily for scheduled training delivery, with additional dealer visits, field days and selected customer engagements to reinforce learning and strengthen technical capability in the field
• Collaborate closely with field teams, product specialists and dealers to continuously improve harvester support outcomes

Experience Required:

This role is best suited to someone who already has strong technical credibility in harvesters. You will bring:

• Strong hands‑on experience with agricultural machinery, ideally specialising in harvesters
• At least 3 years' experience diagnosing and repairing major machine systems: Engines Hydraulics Transmissions Final drives & differentials
• Proven ability to read and interpret electrical and hydraulic schematics
• Advanced troubleshooting skills and confidence working independently
• Strong analytical ability to research, consolidate, and present technical information
• Willingness to travel across the ANZ region
• Solid MS Office skills; presentation or training experience is a strong advantage

What We Offer:

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect. At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Opportunity to develop your skills in a dynamic environment
• Competitive base salary and performance incentives

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