Service Manager

Toyota; Wellington; On-site; NZD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive remuneration with bonuses

Leadership of established workshop

Career development opportunities

Toyota brand exposure

Support from leadership team

Positive team culture

Job summary

Manawatu & TRC Toyota in Whanganui is seeking an experienced Service Manager to lead a skilled team of technicians, apprentices, and service advisors. You will drive service excellence, optimise bookings, manage budgets and KPIs, and collaborate with a strong leadership group to deliver outstanding customer outcomes.

The ideal candidate will come from a Senior Technician, Foreman, or Service Manager background, with proven leadership, commercial acumen, and a passion for developing others while

Qualifications

• Experience leading a service department or workshop.
• Strong leadership and people management skills.
• Proven ability to drive service KPIs and profitability.
• Passion for staff development and delivering excellent customer experiences.

Responsibilities

• Lead day-to-day service operations and scheduling.
• Oversee budgets, profitability and KPIs for the service dept.
• Mentor technicians, apprentices and service advisors.
• Coordinate with parts and sales teams to ensure smooth operations.
• Ensure exceptional customer experiences at every visit.

Skills

Team leadership

Customer service excellence

Operational planning

Budget management

Automotive technical knowledge

Education

Automotive trade qualification

Tools

Workshop management software

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Automotive Service Technician and Mechanic

Manawatu & TRC Toyota is looking for our next Service Manager in Whanganui.

This is an outstanding opportunity for an experienced Senior Technician, Workshop Foreman or current Service Manager who is ready to lead a focused service department within one of New Zealand's progressive Toyota groups.

You'll take the reins of an established team of skilled technicians, apprentices, and service advisors supported by a strong leadership team and the country's number one vehicle brand.

What's in it for you?

• Competitive remuneration package with performance incentives
• Lead a high-performing workshop with an established customer base
• Ongoing support from our CEO, GM, Group Service Manager and experienced Service Managers across the group
• Career development opportunities within a growing organisation
• Work with Toyota, New Zealand's leading automotive brand where solid strategies, growth and improved customer offerings are at the forefront of what we do daily
• Be part of a company that values people, performance and culture

What you'll bring

• Strong automotive technical knowledge
• Experience as a Senior Technician, Foreman or Service Manager
• Proven leadership and people skills
• Strong commercial awareness and a focus on results
• A passion for developing others and delivering exceptional customer experiences

The role

• Maximising the day so it is well organised, productive and efficient
• Effectively managing our booking and job allocation systems
• Clear and timely communication with our front-line service advisors, our customers and of course our technicians
• Ensuring our apprentices and techs are getting the training and support they need to continue to develop and grow their skillsets
• Positive, 'one team' interactions with our Parts and Sales teams
• Being dedicated to ensuring our customers have an exceptional experience each time they visit us
• Accountability for the Service department budgets, profits and KPI's
• Motivation, support, positivity and getting the job done - it's simple really!

Ready to take the next step?

Opportunities like this don't come along often.

If you're ready to move into a leadership role where you can make a real impact, we'd love to hear from you.

Applicants must have the legal right to live and work in New Zealand.