Service Manager

Ministry of Justice - New Zealand; Wellington; On-site; NZD 99,000 - 128,000; Full time

Benefits offered by this job

22 days holiday leave

online professional development portal

access to inclusive networks

Job summary

Ministry of Justice, New Zealand, seeks a Service Manager for Courts and Tribunals on a permanent full-time basis. Based at the Hutt Valley District Court, you will lead a team, manage operations, provide guidance, training and support to ensure efficient performance and ongoing professional development while maintaining a positive team culture.

You will report to a Manager Justice Service and collaborate with a leadership team across two District Courts to strengthen trust in the Law of

Qualifications

• Operational management experience in a District Court/Tribunals environment.
• Experience in developing staff capability.
• Proven leadership to motivate teams and achieve targets.
• Experience implementing changes to business and work processes.
• Adaptable to changing operations and customer-centric environment.
• Well-developed interpersonal skills to establish relationships and motivate others.
• Ability to develop and maintain strong working relationships.
• Strong analytical, tactical and strategic abilities.

Skills

Operational management

Staff development

Leadership

Change management

Adaptability

Interpersonal skills

Relationship building

Analytics & strategy

Job description

Job Description

Service Manager, Courts and Tribunals – Permanent/Fulltime position

Te Haeata/The Opportunity

We are looking for someone with experience leading a team and managing operations, providing guidance, training, and support, to ensure the team's efficient performance and professional development, whilst maintaining a positive team culture and environment.

This role is based at the Hutt Valley District Court with a start date of 1 February 2027. It reports to a Manager Justice Service and works collaboratively with a leadership team across two District Courts to strengthen people's trust in the Law of Aotearoa New Zealand.

Ō Pūkenga/Skills And Experience

No candidate will meet every single desired qualification. If your experience looks a little different from what we have outlined and believe you can bring value to the role, we'd love to hear from you!

• operational management experience, ideally in the District Court and Tribunals environment
• previous experience in managing and developing the capability of staff
• proven leadership skills to motivate and lead staff to achieve targets and understand their contribution to the bigger picture
• good track record in supporting and implementing changes to business and work processes
• be adaptable in a changing operations and customer centric environment
• to possess well-developed interpersonal skills which will enable you to establish relationships and motivate others
• able to develop and maintain strong working relationships
• strong analytical, tactical, and strategic ability.

Mō Mātou/About Us

At Te Tāhū o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand.

Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.

Ngā painga o tēnei wāhi mahi/What's great about working here

Benefits

We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:

• 22 days holiday leave
• an online professional development portal
• access to a variety of inclusive and proactive networks

See our full range of benefits here.

With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.

Utu ā-tau/Salary

The appointing salary for this role will be between $99,208 and $127,683 based on skills and experience.

Applications close on 6 November 2026 with interviews forecasted for 12 November 2026 for shortlisted candidates.

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