Service Manager

New Zealand Government; Upper Hutt; On-site; NZD 120,000 - 140,000; Full time

Benefits offered by this job

KiwiSaver

Job summary

New Zealand Government, Education Services, Lower Hutt Office, is seeking a Service Manager for a 2-month fixed-term, full-time role. You will lead a professional team delivering Learning Support services to tamariki and rangatahi, collaborating with whānau and communities to lift achievement and equity.

The ideal candidate has proven team leadership, experience in strategic workplans, and a collaborative, continuous improvement mindset.

Qualifications

• Proven team leadership experience.
• Experience in developing and delivering workplans aligned to strategies.
• Experience leading complex teams delivering services.
• Proven ability to foster collaborative, improvement-focused culture.

Responsibilities

• Lead and manage Learning Support services for tamariki and rangatahi.
• Collaborate with whānau, communities, early childhood providers, schools and Māori settings.
• Drive achievement and reduce disparity through leadership and advocacy.

Skills

Team leadership

Workplan development

Leading complex teams

Collaborative culture

Education

Post-graduate qualification or equivalent

Job description

Help shape the future of education in New ZealandHelp shape the future of Education

We work to shape an education system that delivers equitable and excellent outcomes. Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our students in our education system.

About this role | Mō tēnei tūranga

This is a 2-month fixed-term, full-time role based in the Lower Hutt Office. The Service Manager role presents an exciting and rewarding opportunity to raise achievement, reduce disparity and help New Zealand's young learners to be the best they can be. We are looking for an experienced manager who can lead change and provide leadership and management that influences and motivates others through personal advocacy, vision and aspiration in a collaborative environment. You will lead and work with a committed professional team delivering a range of Learning Support services to tamariki and rangatahi. You and your team will work with whānau, communities, early childhood providers/Kōhanga Reo, schools/kura, Kura Kaupapa Māori and other Māori Medium settings to strengthen inclusive practices, raise student achievement and deliver on communities' aspirations.

Salary range: $120,193 - $140,482 per annum plus KiwiSaver. The successful candidate will be appointed at a salary which reflects individual skills and experience.

For more details about the role, you can view the Job Description here.

About you | Mōhou ake

The person we are looking for to fill this role will have the following experience:

• Proven team leadership experience
• Experience in developing and delivering workplans that align to organisational strategies and work programmes.
• Experience leading complex teams delivering services
• Proven experience of leading and fostering a collaborative and continuous improvement focused culture.

You will also offer:

• Relevant tertiary qualification in a relevant field (post-graduate preferred) or equivalent level of practical experience required
• A full driver's license as travel across the region is a requirement of this role
• The ability and willingness to adhere to the Public Service Standards of Integrity and Conduct.

About our group and team | Mātau rōpū ake

Te Mahau | Education Services The Education Services Group provides well-designed, integrated education services that support the impactful and effective operation of education settings to support student achievement and participation. The services help to remove barriers to participation and learning and provide regulatory advice, support and oversight to early learning providers, schools and kura.

The Group has three key priorities for Education Services:

• Practice & Guidance: Managing practice and guidance to improve national coordination and consistency, whilst enabling regional autonomy for education service delivery.
• Integration & Delivery: Providing education support directly to education settings via integrated regional and national services. This includes intervening when necessary to ensure a high standard of operation to support student outcomes and owning key stakeholder relationships to support schooling improvement and stronger outcomes for learners.
• Monitoring & Improvement: Monitoring and advising on improvements to the effectiveness, efficiency and equity of services for achievement and progression, and attendance and participation. This includes monitoring education provider performance against regulations and intervening as required.

Are you ready to make a difference? | Kua rite koe mō tēnei mahi?

Applications close Midnight - Tuesday, 22 September 2026

We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.

For further information, please contact Victoria Parsons, Manager, Integrated Services at [e-mail]