Service Desk Team Member - The Warehouse, Royal Oak

The Warehouse; Auckland; On-site; NZD 28,000 - 39,000; Part time

Benefits offered by this job

Start here and go anywhere

Here for Good Leave

Team Card

More perks

Job summary

The Warehouse in Auckland is seeking a Customer Service Team Member to join our in-store service desk. You will deliver exceptional service, handle inquiries, and process returns, exchanges, refunds and transfers.

You will also support our Loss Prevention team and help supervise the Checkout area to ensure smooth transactions. Sunday to Thursday, 3:30pm–10:00pm, you should be a team player with strong communication and a positive attitude.

Qualifications

• Previous experience in retail, hospitality or a customer facing role
• A positive, can-do attitude
• Strong attention to detail
• The ability to undertake heavy lifting, climbing ladders and being on your feet for long periods

Responsibilities

• Answer customer inquiries and provide advice at the service desk.
• Process returns, exchanges, refunds and transfers.
• Support the Loss Prevention team and help ensure store safety.
• Assist with supervising and supporting the Checkout area to keep transactions running smoothly.

Job description

Job Description

Te kaupapa o te tūranga – About the role.

Hours of work are:

• Sunday to Thursday: 3:30pm - 10:00pm

This exciting and dynamic role is a perfect fit for someone who understands the value of exceptional customer service. As a Customer Service Team Member, you'll be stationed at our in-store service desk, where you'll play a pivotal role in ensuring our customers receive the highest level of service possible.

Your day-to-day responsibilities will include answering customer inquiries and providing advice to processing returns, exchanges, refunds, and transfers. You'll also support our Loss Prevention team by assisting with security measures and ensuring the safety of our store. Also, you'll be able to help supervise and support the Checkout area as needed, making sure that all transactions run smoothly and efficiently.

We're looking for a team player with excellent communication skills, a positive attitude, and the ability to work well under pressure. Suppose you're passionate about delivering exceptional customer service and are ready to take on new challenges and opportunities. In that case, we want to hear from you!

Qualifications

He kōrero mōu ake – About you

• Previous experience in retail, hospitality or a customer facing role
• A positive, can-do attitude
• Strong attention to detail
• The ability to undertake heavy lifting, climbing ladders and being on your feet for long periods

Additional Information

Tā mātou tāpaetanga – What we offer

• We truly believe you can start here and go anywhere.
• Here for Good Leave - spend a day in your community volunterring.
• Team Card - giving significant savings at our brands.
• Plus many more to explore when you join us!