Service Desk Team Member - The Warehouse, Dargaville (Part-time)

The Warehouse; Dargaville; On-site; NZD 25,000 - 36,000; Part time

Benefits offered by this job

Here for Good Leave

Team Card

Job summary

The Warehouse is seeking a Service Desk Team Member at our Dargaville store. This part-time position involves working at the in-store service desk to deliver exceptional customer service, handle inquiries, and assist with returns, exchanges and transfers.

You’ll also support Loss Prevention and help in the Checkout area to ensure smooth transactions. Ideal candidates have retail or customer-facing experience, strong attention to detail, and the stamina for long periods on your feet, plus ability

Qualifications

• Previous experience in retail, hospitality or a customer facing role.
• Strong attention to detail.
• The ability to undertake heavy lifting, climbing ladders and being on your feet for long periods

Responsibilities

• Answer customer inquiries and provide advice at the in-store service desk.
• Process returns, exchanges, refunds and transfers.
• Support Loss Prevention and maintain store safety.
• Assist with supervising and supporting the Checkout area to ensure smooth transactions.

Skills

Customer service

Communication skills

Teamwork

Job description

Service Desk Team Member - The Warehouse, Dargaville (Part-time)

• Part-time
• Contract Type: Permanent

Ko wai mātou – Who we are

The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number of public good and sustainability initiatives.

Hours of work are:

• Tuesday to Saturday: 8:00am - 12:00pm

This exciting and dynamic role is a perfect fit for someone who understands the value of exceptional customer service. As a Customer Service Team Member, you'll be stationed at our in-store service desk, where you'll play a pivotal role in ensuring our customers receive the highest level of service possible.

Your day-to-day responsibilities will include answering customer inquiries and providing advice to processing returns, exchanges, refunds, and transfers. You'll also support our Loss Prevention team by assisting with security measures and ensuring the safety of our store. Also, you'll be able to help supervise and support the Checkout area as needed, making sure that all transactions run smoothly and efficiently.

We're looking for a team player with excellent communication skills, a positive attitude, and the ability to work well under pressure. Suppose you're passionate about delivering exceptional customer service and are ready to take on new challenges and opportunities. In that case, we want to hear from you!

• Previous experience in retail, hospitality or a customer facing role
• Strong attention to detail
• The ability to undertake heavy lifting, climbing ladders and being on your feet for long periods

• We truly believe you can start here and go anywhere.
• Here for Good Leave - spend a day in your community volunterring.
• Team Card - giving significant savings at our brands.
• Plus many more to explore when you join us!