Senior Solutions Engineer

Siena AI; Gisborne; Hybrid; NZD 120,000 - 160,000; Full time

Benefits offered by this job

Equity or stock grants

Learning budget

AI tools budget

Job summary

Siena is seeking a seasoned Solutions Engineer to own the technical side of the customer lifecycle—from pre-sales demos to post-sales integrations. You will build and maintain the demo environment used by the GTM team and stay engaged in accounts after closing, developing workflows and integrations with engineers, product, and deployment.

You will lead live discovery, map client stacks, and advise on feasible solutions.

Qualifications

• 5+ years as a Solutions or Sales Engineer (pre-sales) in B2B SaaS.
• Hands-on with APIs, webhooks, and authentication; comfortable in Postman.
• Knowledge of the ecommerce CX stack (Shopify, helpdesks such as Gorgias, Zendesk, Kustomer, Dixa).
• Able to write tight SOWs and RFP responses; strong communication skills.

Responsibilities

• Build and maintain the demo environment and asset library used by the GTM team.
• Run demos based on the prospect's real data across Support, Shopping, Social, Reviews, and Voice agents and Siena Intelligence.
• Lead live technical discovery and map the prospect's stack; propose solutions when needed.
• Own multi-week POC and trial programs end-to-end with a handoff to Deployment.
• Scope integrations across the ecommerce CX stack and decide native vs. custom solutions.
• Collaborate with field deployment managers to scope new integrations and workflows.
• Draft, scope, and price Statements of Work backed by a technical ROI case.
• Triage issues, file well-scoped tickets, and feed product gaps into roadmaps.

Skills

Pre-sales demos ownership

APIs and webhooks

Postman usage

Ecommerce CX stack knowledge

Clear communicator

Self-directed work

Usage-based pricing experience

LLM/AI agent configuration

Tools

Shopify

Gorgias

Zendesk

Kustomer

Dixa

Job description

Meet Siena

Siena is the Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns.

It runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on.

The team

We are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do.

We hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock.

If you want to set the bar rather than follow one, keep reading.

The Role

You're the second Solutions Engineer on a small, high-output GTM team, owning the technical side of the customer lifecycle: pre-sales demos and integration scoping through to post-sales custom builds inside existing accounts. You'll build and maintain the demo environment the whole GTM team sells from, then stay in accounts after the deal closes, building workflows and integrations alongside deployment. You'll partner closely with AEs, Engineering, Product, and Deployment, and be the credible technical voice in the room, solo or with an AE.

What You'll Do

• Build and maintain the demo environment and asset library the whole GTM team relies on to sell accurately

• Run demos built around the prospect's real data, across our Support, Shopping, Social, Reviews, and Voice agents and Siena Intelligence

• Lead live technical discovery: map the prospect's stack, answer "can it do X?" honestly, propose solutions when the standard product doesn't fit

• Own multi-week POC and trial programs end to end, with a clean handoff to Deployment

• Scope integrations across the ecommerce CX stack, decide native versus custom, and build and test them yourself

• Work in existing accounts alongside field deployment managers to scope new integrations and workflows

• Draft, scope, and price Statements of Work, backed by the technical ROI case

• Triage issues, file well-scoped tickets, and bring product gaps into roadmap reviews grounded in real deals

Who You Are

The Bar: If you're missing any of these, this isn't the role for you.

• 5+ years as a Solutions or Sales Engineer (pre-sales) in B2B SaaS, with a track record of personally owning demos and POCs

• Hands-on with APIs, webhooks, and authentication. Comfortable in Postman, judging integration feasibility, and building it yourself

• Working knowledge of the ecommerce CX stack: Shopify plus helpdesks (Gorgias, Zendesk, Kustomer, Dixa, or similar)

Strong Signal: Not dealbreakers, but what separates a good hire from a great one.

• Clear communicator: you explain AI and technical concepts to non-technical CX or commerce leaders, and write tight SOWs and RFP responses

• Self-directed: comfortable prioritizing across many live deals, and building your own process and leverage with AI tooling

• Have worked with usage-based pricing

• Hands-on experience configuring, prompting, or selling LLM or AI agent products

Nice to Have: Bonus, not required.

• Contact-center technology experience

• Experience writing and pricing custom-integration SOWs, or a forward-deployed background

• Familiarity with the fast-moving AI CX landscape

Not a Fit If:

• You want a pure pre-sales role with no post-sales account work

• You want to lead a team, this is a high-agency, execution role

• You need someone else to build and test the integration for you

• You're not comfortable being the solo technical voice in the room

Why Siena?

Real ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.

Work that ships and matters. What you build reaches real consumer brands fast.

A category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in.

A team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one.

Great salary plus equity or stock grants. Own a piece of what you build.

Learning budget. If you are growing, so are we.

AI-fluency by default. Few places will push your work with production AI further or faster.

Our values

The people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback - both giving and receiving it - because they care more about getting things right than being polite.

They maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward.

Our approach to AI

The people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem.

Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows.

At Siena, we're not just looking for people who can do a job. We're looking for people who want to break boundaries, create the future, and reshape industries. If that's you, we look forward to your application.

How we hire

We use AI-assisted screening tools as part of our hiring process. All decisions are made by humans. You can request a human-only review at [e-mail].

Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.